SERVICE ADVISOR

Platinum Ford North LLC; Pilot Point (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Priority Dispatch Corp. is seeking a Service Advisor for Platinum Ford North in Pilot Point, TX. The role involves greeting customers, gathering vehicle issue details, and communicating repair requirements and costs to customers.

Responsibilities include documenting information for technicians, advising on maintenance, scheduling appointments, and updating customers on progress and any cost changes. Upselling of services is encouraged within budget expectations.

Qualifications

• Customer service skills to build rapport and resolve concerns.
• Solid automotive knowledge for explaining repairs and costs.
• Ability to manage multiple tasks and appointments efficiently.
• Familiarity with automotive service software and basic computer tasks.

Responsibilities

• Greet customers, listen to concerns, and collect vehicle issue details.
• Record information accurately and pass to service technicians.
• Advise on maintenance and repair services with cost explanations.
• Manage service scheduling based on technician availability.
• Provide updates on repair status and any changes in costs.
• Upsell additional services or products when appropriate.

Skills

Customer Service Skills

Automotive Knowledge

Organizational Skills

Technical Proficiency

Job description

Job Details

Job Location: Platinum Ford North - Pilot Point, TX 76258

Key Responsibilities

• Customer Interaction: Greet customers, listen to their concerns, and gather information about their vehicle issues. Provide clear explanations of repair needs and associated costs.
• Documentation: Record customer information and vehicle issues accurately, passing this information to the service technicians for further action.
• Service Recommendations: Advise customers on necessary maintenance and repair services, ensuring they understand the benefits and costs involved.
• Scheduling: Manage the service schedule, coordinating appointments based on technician availability and customer needs to optimize workflow and reduce wait times.
• Follow-Up: Keep customers updated on the status of their vehicle repairs and any changes in service recommendations or costs.
• Sales: Upsell additional services and products that may enhance vehicle performance while respecting the customer's budget and preferences.

Required Skills and Qualifications

• Customer Service Skills: Strong interpersonal skills to build rapport with customers and provide exceptional service.
• Automotive Knowledge: A solid understanding of automotive repair and maintenance processes to effectively communicate with both customers and technicians.
• Organizational Skills: Ability to manage multiple tasks and appointments efficiently, ensuring smooth operations within the service center.
• Technical Proficiency: Familiarity with automotive service software and tools, as well as basic computer skills for documentation and communication purposes.

Qualifications