Service Advisor

QUIRK AUTOMOTIVE GROUP in; Quincy (MA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental/Vision

401K

Long-Term Disability

Life Insurance

Critical Illness Insurance

Paid sick time

Vacation

Job summary

Quirk Auto Dealerships in Massachusetts is seeking a Service Advisor to join a busy service department. You will greet customers, document concerns, and write repair orders with clear cost estimates for labor and parts.

The role focuses on customer communication, tracking repair progress, and advising customers on vehicle care per manufacturer specifications. A positive attitude and willingness to learn are essential.

Qualifications

• Excellent interpersonal skills.
• Prior sales experience preferred but not required.
• High School Diploma or College Degree preferred but not required.
• Experience in managing and organizing work time and work-related activities.
• Must demonstrate a positive attitude and strong willingness to learn.

Responsibilities

• Greets customers in a timely, friendly manner
• Writing Repair Orders and explaining charges
• Performing vehicle walk around and documentation of customer concerns
• Provides a complete and accurate written cost estimate for labor and parts
• Check the progress of repair throughout the day
• Contacts customers regarding any changes in the estimate or time impacts
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications
• Follows all Quirk safety policies and procedures, and immediately report any and all accidents to a manager or supervisor

Skills

Interpersonal skills

Sales experience (preferred)

Education

High School Diploma or College Degree preferred but not required

Job description

Quirk Auto is currently seeking a Service Advisor to join our busy service department. This is an exciting opportunity to begin a career at the best dealership group in New England! Quirk Auto has opportunities for inspired and motivated individuals who have the desire and passion to succeed. We want to speak with you regarding a career in automotive service.

Job Duties:

• Greets customers in a timely, friendly manner
• Writing Repair Orders and explaining charges
• Performing vehicle walk around and documentation of customer concerns
• Provides a complete and accurate written cost estimate for labor and parts
• Check the progress of repair throughout the day
• Contacts customers regarding any changes in the estimate or time impacts
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications
• Follows all Quirk safety policies and procedures, and immediately report any and all accidents to a manager or supervisor

Job Requirements:

• Prior sales experience preferred but not required
• High School Diploma or College Degree preferred but not required
• Experience in managing and organizing work time and work-related activities
• Excellent interpersonal skills
• Must demonstrate a positive attitude and strong willingness to learn

Benefits offered:

Health, Dental/Vision, 401K, Long-Term Disability, Life Insurance and Critical Illness Insurance. Quirk will provide you with Basic Life Insurance and AD&D policy of $20,000 at no cost to you. All other benefits are optional and will be offered to you at a cost.
Paid sick time after 90 days and vacation after 1 year

**All employees must pass a pre-employment background check, physical, drug test, and motor vehicle record check (if applicable to position)

Quirk Auto Dealerships is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.