Service Advisor

quirk auto dealers; East Braintree (MA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental/Vision

401K

Long-Term Disability

Life Insurance

Critical Illness Insurance

Paid sick time after 90 days

Vacation after 1 year

Job summary

Quirk Auto Dealerships is seeking a Service Advisor to join our busy service department in Massachusetts. You will greet customers, write repair orders, document concerns, and provide clear, written cost estimates for labor and parts.

The role involves monitoring repair progress and communicating changes to customers while upholding safety policies. Applicants should have strong interpersonal skills, good computer proficiency, and the ability to manage time effectively.

Qualifications

• Greets customers in a timely, friendly manner.
• Writes repair orders and explains charges clearly.
• Documents customer concerns during vehicle walk-arounds.
• Provides complete and accurate labor/parts cost estimates.
• Keeps customers informed about changes to estimates or repair times.
• Maintains strong customer satisfaction and safety policies.

Responsibilities

• Assist service department in daily operations in a busy dealership.
• Explain estimates, charges and vehicle care per manufacturer specs.
• Track repair progress and communicate with customers as needed.

Skills

Customer greeting

Repair orders

Cost estimation

Walk-around documentation

Customer communication

Time management

Interpersonal skills

Computer skills

Education

High School Diploma or College Degree

Job description

Position OverviewQuirk Auto is currently seeking a Service Advisor to join our busy service department. This is an exciting opportunity to begin a career at the best dealership group in New England! Quirk Auto has opportunities for inspired and motivated individuals who have the desire and passion to succeed. We want to speak with you regarding a career in automotive service.Key Required Proficiencies:Greets customers in a timely, friendly mannerWriting Repair Orders and explaining chargesPerforming vehicle walk around and documentation of customer concernsProvides a complete and accurate written cost estimate for labor and partsCheck the progress of repair throughout the dayContacts customers regarding any changes in the estimate or time impactsMaintains strong customer satisfactionAdvises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specificationsFollows all Quirk safety policies and procedures, and immediately report any and all accidents to a manager or supervisorPreferred Skills:Prior sales experience preferred but not requiredHigh School Diploma or College Degree preferred but not requiredExperience in managing and organizing work time and work-related activitiesExcellent interpersonal skillsA positive attitude and strong willingness to learnExcellent computer skillsBenefits offered:Health, Dental/Vision, 401K, Long-Term Disability, Life Insurance and Critical Illness Insurance. Quirk will provide you with Basic Life Insurance and AD&D policy of $20,000 at no cost to you. All other benefits are optional and will be offered to you at a cost.Paid sick time after 90 days and vacation after 1 year**All employees must pass a pre-employment background check, physical, drug test, and motor vehicle record check (if applicable to position)Quirk Auto Dealerships is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.For information on Quirk Auto Dealerships, including more information on employee benefits and our company culture, visit our website at Employment Opportunities | Quirk Auto Dealers.Job Type: Full TimePay: $60,000-$100,0000 per yearWork Location: In person