Service Advisor

Quirk Auto Dealers; Braintree (MA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental/Vision

401K

Long-Term Disability

Life Insurance

Critical Illness Insurance

Sick leave after 90 days

Vacation after 1 year

Job summary

Quirk Auto Dealerships in Massachusetts is seeking a Service Advisor to join our busy service department. You will greet customers, document concerns, write repair orders, and provide cost estimates for labor and parts.

This role emphasizes clear communication, tracking repair progress, and advising customers on vehicle maintenance per OEM specs, while upholding safety policies and delivering excellent customer service in a daily in-person environment.

Qualifications

• Greet customers in a timely, friendly manner, setting a professional tone.
• Write Repair Orders and explain charges clearly to customers.
• Perform vehicle walk around and document customer concerns.
• Provide a complete and accurate written cost estimate for labor and parts.
• Check the progress of repairs throughout the day.
• Notify customers of changes in estimates or time frames.
• Maintain strong customer satisfaction and professional appearance.
• Advise customers on car care per manufacturer specifications.
• Follow Quirk safety policies and report accidents promptly.

Responsibilities

• Greet customers and determine service needs.
• Prepare and explain repair orders and charges.
• Document customer concerns after a walk-around.
• Quote labor and parts estimates accurately.
• Monitor repair status and update customers as needed.
• Communicate changes to customers promptly.
• Support a high level of customer satisfaction.
• Advise on vehicle maintenance per OEM specs.
• Adhere to all safety policies.

Skills

Greeting customers

Repair orders

Vehicle walkaround

Labor/parts estimate

Repair progress tracking

Customer communication

Customer satisfaction

OEM specifications knowledge

Safety policies

Education

High School Diploma or College Degree preferred

Job description

Position Overview

Quirk Auto is currently seeking a Service Advisor to join our busy service department. This is an exciting opportunity to begin a career at the best dealership group in New England! Quirk Auto has opportunities for inspired and motivated individuals who have the desire and passion to succeed. We want to speak with you regarding a career in automotive service.

Key Required Proficiencies

• Greets customers in a timely, friendly manner
• Writing Repair Orders and explaining charges
• Performing vehicle walk around and documentation of customer concerns
• Provides a complete and accurate written cost estimate for labor and parts
• Check the progress of repair throughout the day
• Contacts customers regarding any changes in the estimate or time impacts
• Maintains strong customer satisfaction
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications
• Follows all Quirk safety policies and procedures, and immediately report any and all accidents to a manager or supervisor

Preferred Skills

• Prior sales experience preferred but not required
• High School Diploma or College Degree preferred but not required
• Experience in managing and organizing work time and work-related activities
• Excellent interpersonal skills
• A positive attitude and strong willingness to learn
• Excellent computer skills

Benefits Offered

Health, Dental/Vision, 401K, Long-Term Disability, Life Insurance and Critical Illness Insurance. Quirk will provide you with Basic Life Insurance and AD&D policy of $20,000 at no cost to you. All other benefits are optional and will be offered to you at a cost.

Paid sick time after 90 days and vacation after 1 year

Employee Requirements

• All employees must pass a pre-employment background check, physical, drug test, and motor vehicle record check (if applicable to position)

Quirk Auto Dealerships is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For information on Quirk Auto Dealerships, including more information on employee benefits and our company culture, visit our website at Employment Opportunities | Quirk Auto Dealers.

Job Type: Full Time

Pay: $60,000-$100,0000 per year

Work Location: In person