Service Advisor Assistant

Paycom - ATS; Quincy (MA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health & Dental

Vision

401K

Long-Term Disability

Life Insurance

Critical Illness Insurance

Paid sick time

Vacation after 1 year

Job summary

Quirk Auto Dealerships in Quincy, MA is seeking a Service Advisor Assistant to join our busy service department. This full-time, in-person role offers an opportunity to start a rewarding career with New England's leading dealership group. You will greet customers, document concerns, and help communicate repair details and estimates.

We value teamwork, customer service, and a positive attitude. Quirk provides benefits including health and dental coverage, a 401K plan, paid time off after

Qualifications

• Greets customers in a timely, friendly manner.
• Documents customer concerns.
• Clearly report all vehicle symptoms as described by customer.
• Checks progress of repairs throughout the day.
• Contacts customers regarding any changes in the estimate or time impacts.
• Maintains strong customer satisfaction.
• Explains completed work and charges to the customer.
• Follows all safety policies and reports accidents.

Responsibilities

• Greet customers promptly and professionally.
• Document customer concerns.
• Explain all completed work and charges to the customer.
• Check progress of repairs and update customers as needed.
• Notify customers about changes to estimates or timelines.
• Maintain high levels of customer satisfaction.
• Follow Quirk safety policies and report accidents to a supervisor.

Skills

Greets customers

Documentation of customer concerns

Report vehicle symptoms

Check progress of repairs

Notify customers on changes

Customer satisfaction

Explain work and charges

Adheres to safety policies

Job description

Job Details: Job Location: Quirk Commercial Truck Repair - Quincy, MA 02169, Position Type: Full Time, Position Overview

Quirk is currently seeking a Service Advisor Assistant to join our busy service department. This is an exciting opportunity to begin a career at the best dealership group in New England! Quirk has opportunities for inspired and motivated individuals who have the desire and passion to succeed. We want to speak with you regarding a career in automotive service.

Key Required Proficiencies:

• Greets customers in a timely, friendly manner
• Documentation of customer concerns
• Clearly report all vehicle symptoms as described by customer
• Check the progress of repair throughout the day
• Contacts customers regarding any changes in the estimate or time impacts
• Maintains strong customer satisfaction
• Explain all completed work and charges to the customer
• Follows all Quirk safety policies and procedures, and immediately report any and all accidents to a manager or supervisor

Preferred Skills:

• Prior sales experience preferred but not required
• Experience in managing and organizing work time and work-related activities
• Excellent interpersonal skills with Superior Customer Service Skills
• Must demonstrate a positive attitude and strong willingness to learn

Benefits offered:

• Health, Dental/Vision, 401K, Long-Term Disability, Life Insurance and Critical Illness Insurance. Quirk will provide you with Basic Life Insurance and AD&D policy of $20,000 at no cost to you. All other benefits are optional and will be offered to you at a cost.
• Paid sick time after 90 days and vacation after 1 year

All Quirk employees must pass a pre-employment drug test, physical, background, and motor vehicle record check (if applicable to position)

Quirk Auto Dealerships is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full Time

Pay: $16.00 - $21.00 Per hour

Work Location: In person