Service Advisor

Quirk Automotive Group; Marshfield (MA); On-site; USD 60,000 - 1,000,000; Full time

Benefits offered by this job

Health, Dental/Vision

401K

Long-Term Disability

Life Insurance

Paid sick time

Vacation after 1 year

Job summary

Quirk Kia Marshfield in Marshfield, MA is seeking a Service Advisor to join our busy service department. You will greet customers, document concerns, and write repair orders while providing accurate cost estimates for labor and parts.

This full-time role requires strong communication, computer skills and a team attitude. Quirk Auto Dealerships offers benefits and growth within a respected New England dealer group.

Qualifications

• Greets customers in a timely, friendly manner.
• Writes repair orders and explains charges.
• Performs vehicle walk around and documents concerns.
• Provides written cost estimates for labor and parts.
• Checks progress of repair and communicates changes to customers.
• Maintains strong customer satisfaction and safety awareness.
• Advises customers on vehicle care per manufacturer specs.

Responsibilities

• Greets customers in a timely, friendly manner and collects information.
• Writes repair orders and explains charges to customers.
• Performs vehicle walk around and documents customer concerns.
• Provides complete and accurate written cost estimates for labor and parts.
• Monitors repair progress and communicates changes to customers.

Skills

Customer greeting

Repair order writing

Walk-around inspection

Labor/parts estimate

Track repair progress

Customer communication

Safety compliance

Sales experience

Interpersonal skills

Computer skills

Education

High School Diploma or College Degree preferred

Job description

Job Details: Job Location: Quirk Kia Marshfield - Marshfield, MA 02050, Job Shift: Any, Job Category: Customer Service, Position Overview

Quirk Auto is currently seeking a Service Advisor to join our busy service department. This is an exciting opportunity to begin a career at the best dealership group in New England! Quirk Auto has opportunities for inspired and motivated individuals who have the desire and passion to succeed. We want to speak with you regarding a career in automotive service.

Key Required Proficiencies

• Greets customers in a timely, friendly manner
• Writing Repair Orders and explaining charges
• Performing vehicle walk around and documentation of customer concerns
• Provides a complete and accurate written cost estimate for labor and parts
• Check the progress of repair throughout the day
• Contacts customers regarding any changes in the estimate or time impacts
• Maintains strong customer satisfaction
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications
• Follows all Quirk safety policies and procedures, and immediately report any and all accidents to a manager or supervisor

Preferred Skills

• Prior sales experience preferred but not required
• High School Diploma or College Degree preferred but not required
• Experience in managing and organizing work time and work-related activities
• Excellent interpersonal skills
• A positive attitude and strong willingness to learn
• Excellent computer skills

Benefits offered

• Health, Dental/Vision, 401K, Long-Term Disability, Life Insurance and Critical Illness Insurance.
• Quirk will provide you with Basic Life Insurance and AD&D policy of $20,000 at no cost to you.
• All other benefits are optional and will be offered to you at a cost.
• Paid sick time after 90 days and vacation after 1 year

All employees must pass a pre-employment background check, physical, drug test, and motor vehicle record check (if applicable to position)

Quirk Auto Dealerships is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For information on Quirk Auto Dealerships, including more information on employee benefits and our company culture, visit our website atEmployment Opportunities | Quirk Auto Dealers.

Job Type: Full Time

Pay: $60,000-$100,0000 per year

Work Location: In person