Service Advisor

QUIRK AUTOMOTIVE GROUP in; Braintree (MA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health, Dental/Vision

401K

Paid sick time after 90 days

Vacation after 1 year

Life Insurance

AD&D policy

Job summary

Quirk Auto Dealerships in Braintree, MA is seeking a Service Advisor to join our busy service department. The role involves greeting customers, documenting concerns, and writing accurate labor and parts estimates for repairs.

You will monitor repair progress, communicate any changes in estimates or timelines, and advise customers on maintenance per manufacturer specs. A focus on safety and customer satisfaction is essential.

Qualifications

• Experience greeting customers and handling inquiries.
• Ability to write and explain labor and parts charges on repair orders.
• Strong communication and organizational skills.
• Basic computer proficiency.
• Commitment to following safety policies.

Responsibilities

• Greet customers promptly and courteously.
• Write repair orders and explain charges.
• Walk around vehicles and document concerns.
• Provide written cost estimates for labor and parts.
• Monitor repair progress and update customers.
• Notify customers of changes in estimates or timelines.
• Maintain high customer satisfaction.
• Advise customers on vehicle maintenance per manufacturer specs.
• Follow safety policies and report accidents.

Skills

Greet customers

Repair orders

Cost estimates

Walkaround notes

Progress updates

Customer contact

Safety policy

Interpersonal skills

Willingness to learn

Computer skills

Sales experience

Time management

Education

High School Diploma

College Degree preferred

Tools

None

Job description

Job Details: Job Location: Quirk Chevrolet - Braintree, MA 02184, Job Shift: Any, Job Category: Customer Service, Position Overview

Quirk Auto is currently seeking a Service Advisor to join our busy service department. This is an exciting opportunity to begin a career at the best dealership group in New England! Quirk Auto has opportunities for inspired and motivated individuals who have the desire and passion to succeed. We want to speak with you regarding a career in automotive service.

Key Required Proficiencies:

• Greets customers in a timely, friendly manner
• Writing Repair Orders and explaining charges
• Performing vehicle walk around and documentation of customer concerns
• Provides a complete and accurate written cost estimate for labor and parts
• Check the progress of repair throughout the day
• Contacts customers regarding any changes in the estimate or time impacts
• Maintains strong customer satisfaction
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications
• Follows all Quirk safety policies and procedures, and immediately report any and all accidents to a manager or supervisor

Preferred Skills:

• Prior sales experience preferred but not required
• High School Diploma or College Degree preferred but not required
• Experience in managing and organizing work time and work-related activities
• Excellent interpersonal skills
• A positive attitude and strong willingness to learn
• Excellent computer skills

Benefits offered:

• Health, Dental/Vision, 401K, Long-Term Disability, Life Insurance and Critical Illness Insurance.
• Quirk will provide you with Basic Life Insurance and AD&D policy of $20,000 at no cost to you.
• All other benefits are optional and will be offered to you at a cost.
• Paid sick time after 90 days and vacation after 1 year

**All employees must pass a pre-employment background check, physical, drug test, and motor vehicle record check (if applicable to position)

Quirk Auto Dealerships is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For information on Quirk Auto Dealerships, including more information on employee benefits and our company culture, visit our website at Employment Opportunities | Quirk Auto Dealers.

Job Type: Full Time

Pay: $60,000-$100,0000 per year

Work Location: In person