Service Advisor

Valley Truck Centers; Columbus (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Life Insurance is fully funded by the…

Paid time off

Birthday day off

Parental leave

Referral program

Job summary

Valley Truck Centers in Columbus, OH seeks an energetic Service Advisor to be the main liaison between the service department and customers, guiding the process from intake to completion.

You will explain repairs, estimate costs, coordinate with technicians, upsell legitimate services, and maintain professional customer communication to ensure satisfaction.

Qualifications

• High school diploma or equivalent required; associate degree or higher in automotive tech preferred.
• Experience in customer service, ideally in automotive service.
• Ability to explain technical information to non-technical customers and use scheduling/record-keeping software.

Responsibilities

• Greet customers warmly and document service needs and vehicle issues.
• Explain services, estimates, and timelines to customers.
• Coordinate with technicians to ensure timely service delivery.
• Maintain clear communication with customers throughout the service process.
• Manage appointments and maximize department productivity.
• Upsell additional services and products where appropriate.
• Maintain a clean, organized service desk area.

Skills

Interpersonal skills

Communication

Customer-focused

Problem-solving

Multitasking

Organizational skills

Education

High school diploma or equivalent

Associate degree or higher in automotive technology or related field

Tools

CRM systems

Scheduling software

Record-keeping software

Job description

Job Purpose:- The Service Advisor acts as the primary point of contact between the automotive service department and the customer. This role is responsible for ensuring customer satisfaction by providing professional, knowledgeable, and efficient service. The Service Advisor will manage the service process from initial customer contact through to the completion of the service, ensuring that all customer needs are met and that the service department operates smoothly and efficiently.Key Responsibilities:- Greet customers and provide them with a warm and professional welcome.- Listen to customer concerns and accurately document service needs and vehicle issues.- Provide customers with detailed explanations of services and repairs needed, including cost estimates and timelines.- Coordinate with technicians to ensure timely and accurate service delivery.- Maintain clear and open communication with customers throughout the service process, updating them on progress and any changes.- Ensure all service and repair documentation is completed accurately and in a timely manner.- Manage service appointments and schedule work efficiently to maximize department productivity.- Handle customer inquiries and complaints promptly and professionally, seeking to resolve issues to the customer's satisfaction.- Promote and upsell additional services and products to enhance customer satisfaction and department revenue.- Maintain a clean, organized, and professional service desk area.Benefits:401(k)401(k) matchingHealth insuranceDental insuranceVision insuranceSupplemental voluntary insurances available.Life Insurance is fully funded by the employerEmployee assistance programEmployee discountPaid time offBirthday day offRecognition for longevityParental leaveReferral programHealth Club/Recreation Center membership reimbursementsEmployee Team Member Programs and more!Required Education:- High school diploma or equivalent; an associate degree or higher in automotive technology or a related field is preferred.Required Experience:- Minimum of 2 years of experience in a customer service role, preferably within the automotive industry.- Proven track record of effectively managing client relationships and addressing customer concerns.- Experience with automotive repair and maintenance processes is highly desirable.Required Skills and Abilities:- Strong interpersonal and communication skills to interact effectively with customers and team members.- Ability to understand and explain technical automotive information to non-technical customers.- Proficiency in using computer systems and software for scheduling, record-keeping, and communication.- Excellent problem-solving skills and the ability to handle stressful situations with professionalism.- Strong organizational skills with the ability to multitask and prioritize tasks efficiently.- A customer-focused attitude with a commitment to delivering high-quality service.- Basic knowledge of automotive systems and components to facilitate accurate service recommendations.