Account Services Specialist — Customer Success

Convergint; Medina (OH); On-site; USD 51,000 - 66,000; Full time

Benefits offered by this job

10 Company Holidays and Paid Time Off

Medical, Dental & Vision Plan

Life Insurance & Disability Plan

Wellness Program

401K Matching Plan

Tuition reimbursement

Job summary

Convergint is seeking a full-time Service Account Representative to join our team in a culture that values growth and accountability. You will manage service delivery for assigned accounts, support customer programs, and coordinate maintenance visits while maintaining strong communication with clients and subcontractors.

The role requires 3–5 years in related fields, a college degree or equivalent experience, and comfort with construction environments.

Qualifications

• Education: College degree, trade school or equivalent experience
• Minimum Experience: 3-5 years field, dispatch, sales, administrative or equivalent
• 1 year construction industry environment

Responsibilities

• Manage service delivery to assigned accounts.
• Provide full support of Customer Support Program including scheduling work, tracking costs, tracking contract renewals, invoicing, contract bookings, and contract renewals.
• Schedule and follows up on all monthly maintenance customer accounts – this includes ensuring timely communication with contract customers, key customers and sub-contractors.
• Attend regular customer meetings to review the current status of accounts.
• Meet monthly to discuss expiring contracts and to review upcoming preventative maintenance visits.
• Performs other duties and responsibilities as requested or required.

Job description

Convergint is seeking a full-time Service Account Representative to join our team in a culture that values growth and accountability. You will manage service delivery for assigned accounts, support customer programs, and coordinate maintenance visits while maintaining strong communication with clients and subcontractors.

The role requires 3–5 years in related fields, a college degree or equivalent experience, and comfort with construction environments.