Service Account Specialist - Client Success & Support

US - LLC Recruiting; Town of Florida (NY); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

10 Company Holidays and PTO starting 0

Life insurance & Disability Plan

401K Matching Plan

Cell phone reimbursement

Vehicle reimbursement plan or company車

CSR Day

Job summary

Convergint is seeking a full-time Service Account Representative to join our culture-driven team in Stuart, FL. You will manage service delivery for assigned accounts, support the Customer Support Program, schedule maintenance, and monitor contract renewals and invoicing.

The role emphasizes excellent customer service, coordination with customers and sub-contractors, and regular account review meetings to ensure contract health and satisfaction.

Qualifications

• College degree, trade school or equivalent experience.
• Minimum 3–5 years in field, dispatch, sales or administrative work.

Responsibilities

• Manage service delivery to assigned accounts.
• Provide full support of Customer Support Program including scheduling work, tracking costs, contract renewals and invoicing.
• Schedule and follow up on monthly maintenance for customers and sub-contractors.
• Attend regular customer meetings to review account status.

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Convergint is seeking a full-time Service Account Representative to join our culture-driven team in Stuart, FL. You will manage service delivery for assigned accounts, support the Customer Support Program, schedule maintenance, and monitor contract renewals and invoicing.

The role emphasizes excellent customer service, coordination with customers and sub-contractors, and regular account review meetings to ensure contract health and satisfaction.