Service Account Representative

Convergint; Cincinnati (OH); On-site; USD 42,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

401K Matching Plan

Paid Time Off starting at 13 days

Cell phone reimbursement

Tuition reimbursement

Parental leave

Company vehicle or vehicle allowance

Job summary

Convergint in Cincinnati is seeking a full-time Service Account Representative who thrives in a fast-paced, client-focused environment. You will manage service delivery for assigned accounts and support contract activity from renewals to invoicing.

The role requires outstanding communication, a customer-first mindset, solid MS Outlook, Excel, and Word skills, plus basic financial knowledge and multitasking ability.

Qualifications

• Exceptional telephone and personal customer service skills.
• Ability to work under pressure with a customer focus.
• Strong MS Outlook, Excel, and Word skills.
• Basic financial knowledge (AR/AP, POs, work orders).
• Strong organizational skills with multiple projects.

Responsibilities

• Manage service delivery to assigned accounts.
• Provide full support of Customer Support Program including scheduling work, tracking costs, tracking contract renewals, invoicing, contract bookings, and renewals.
• Schedule and follows up on all monthly maintenance accounts with timely communication.
• Meet monthly to discuss expiring contracts and review PM visits.
• Attend regular customer meetings to review current status of accounts.
• Performs other duties and responsibilities as requested or required.

Skills

Customer service

Customer focus

Microsoft Office

Organization

Communication under pressure

Education

College degree or equivalent

Tools

Outlook

Excel

Word

Job description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Account Representative to join our amazing culture. As a Service Account Representative, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Account Representative.

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with "Our Training and Your Experience"

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Manage service delivery to assigned accounts.
• Provide full support of Customer Support Program including: scheduling work, tracking costs, tracking contract renewals, invoicing, contract bookings, and contract renewals.
• Schedule and follows up on all monthly maintenance customer accounts – this includes ensuring timely communication with contract customers, key customers and sub-contractors.
• Meet monthly to discuss expiring contracts and to review upcoming preventative maintenance (PM) visits.
• Attend regular customer meetings to review the current status of accounts.
• Performs other duties and responsibilities as requested or required.

What You’ll Need

• Exceptional telephone and personal customer service skills and ability to work under pressure.
• Exceptional customer focus and ability to work under pressure; ability to anticipate and seek to meet the needs and wants of the customer without being prompted.
• Excellent Microsoft Outlook, Excel, and Word skills.
• Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
• Solid organizational skills and the ability to handle multiple projects tasks simultaneously.

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

Education: College degree, trade school or equivalent experience

Minimum Experience: 3-5 years field, dispatch, sales, administrative or equivalent

Preferred Experience: (but not required):

• 1 year construction industry environment

Convergint is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.