Server

StepStone Hospitality; Charlotte (NC); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Le Meridien | Sheraton Charlotte Hotel is seeking an ambitious and fun individual to join our hardworking food & beverage team. This full-time role offers flexible AM/PM shifts and a chance to enhance the guest experience.

Greet guests, present menus, take orders, relay to kitchen/bar, handle payments, and ensure service with professionalism and attention to detail while upholding safety standards.

Qualifications

• Experience in food and beverage service.
• Strong customer service skills.
• Professional and efficient service mindset.
• Ability to work AM/PM shifts.

Responsibilities

• Greet guests warmly and assist seating.
• Present menu, answer questions, suggest wines.
• Memorize menu and daily specials.
• Take orders and enter into POS.
• Relay orders to kitchen and bar.
• Observe guests and handle requests until checkout.
• Total bill and process payment.
• Maintain service counters and prep areas.
• Follow cash handling procedures.
• Comply with safety and licensing laws.
• Handle guest complaints politely.
• Assist in cleanup after service.

Skills

Customer service

English proficiency

Independent worker

Professionalism

Attention to detail

Job description

Description

We are looking for an ambitious and fun individual to join our hard working food and beverage team at the Le Meridien | Sheraton Charlotte Hotel. Our goal is to enhance the customer experience by having an enthusiastic staff to ensure event guests are well taken care of!

Schedule: Full-time with flexible availability for both AM and PM shifts. Schedule may vary based on business needs and volume.
Greet all guests in a warm and enthusiastic manner and assist host or hostess in seating guests as needed.

• Present menu, answer questions, and make suggestions regarding food, service, appropriate wines, and food preparation.
• Memorize menu selections and wines including being familiar with daily specials and basic ingredients.
• Use proper verbiage and etiquette including serving ladies first
• Write order on check or memorize order.
• Relay order to kitchen and service bar utilizing point of sale system
• Observe guests to fulfill any additional request and to perceive when meal has been completed for guest checkout.
• Total bill and accept payment or refer guest to cashier.
• Ladle soup, portion pies and desserts, and brew coffee.
• Clear and reset counters or table at conclusion of each course.
• Assist in cleaning and wiping down of service areas and prep areas
• Maintain and follow all cash handling procedures.
• Maintain safe serve regulations when serving alcoholic beverages
• Handle reasonable guests complaints/requests and inform others when required
• Comply with health and safety regulation and act in line with company policies and licensing laws

Requirements

Skills to be successful in this role would include:

• Ability to work independently and remain motivated
• Smile
• Proven working experience in relevant field
• Helpful with customer service
• Professionalism along with speed and attention to detail
• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.