Busser

StepStone Hospitality; Charlotte (NC); On-site; USD 26,000 - 38,000; Full time

Job summary

Le Meridien | Sheraton Charlotte Hotel is seeking an ambitious and friendly Food & Beverage teammate to support the dining operations. You will handle mise en place, service tasks, and guest interactions to ensure a smooth experience for event guests.

Ideal candidates show independence, reliability, and strong customer service with excellent English. This role emphasizes speed, accuracy, and adherence to health and safety standards in a fast-paced hotel setting.

Qualifications

• Ability to work independently and stay motivated.
• Friendly demeanor and consistent smile with guests.
• Experience in related F&B or hospitality role helpful.
• Strong customer service mindset and communication skills.
• Clear English for effective guest/vendor communication.
• Professionalism with speed and attention to detail.

Responsibilities

• Carry dirty dishes from dining room to kitchen.
• Replace soiled table linen and set tables with silverware and glassware; polish silver and wipe glasses.
• Assist with rolling silver into napkins for service presentation.
• Replenish clean linens, silverware, glassware, and dishes in dining room.
• Supply service bar with food items like soups, salads, and desserts.
• Serve ice water and butter to guests.
• Clean and polish glass shelves and doors of service bars and equipment.
• Run errands or deliver food orders to offices.
• Comply with health and safety regulations and company policies.
• Maintain equipment in good condition.
• Report shortages, damages or security issues.
• Handle guest complaints/requests and inform others when required.

Skills

Independent work

Smile

Relevant field experience

Customer service

Excellent English

Professionalism and speed

Job description

Description

Description

We are looking for an ambitious and fun individual to join our hard working food and beverage team at the Le Meridien | Sheraton Charlotte Hotel. Our goal is to enhance the customer experience by having an enthusiastic staff to ensure event guests are well taken care of!

• Carry dirty dishes from dining room to kitchen.
• Replace soiled table linen and set tables with silverware and glassware including polishing silver and wiping down spotted glasses.
• Assist with rolling silver into napkins for service presentation on tables
• Replenish supply of clean linens, silverware, glassware, and dishes in dining room.
• Supply service bar with food, such as soups, salads, and desserts.
• Service ice water and butter to guests.
• Clean and polish glass shelves and doors of service bars and equipment such as coffee urns and cream and milk dispensers.
• Run errands or deliver food orders to offices.
• Comply with health and safety regulation and act in line with company policies and licensing laws
• Maintain equipment in good condition
• Report on any shortages, damages or security issues
• Handle reasonable guests complaints/requests and inform others when required

Requirements

Skills to be successful in this role would include:

• Ability to work independently and remain motivated
• Smile
• Proven working experience in relevant field
• Helpful with customer service
• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Professionalism along with speed and attention to detail

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.