Senior Workplace Experience Lead (Front Desk & Events)

CBRE, Inc.; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Job summary

CBRE Workplace Experience Senior Coordinator is responsible for delivering exceptional hospitality at the front desk, ensuring seamless daily operations, and coordinating events. The role acts as the main contact for employees, visitors, and vendors, partnering with security, IT/AV, facilities, and external vendors to anticipate needs and resolve issues quickly.

Ideal candidates thrive in a small, agile team, bringing discretion, multi-tasking ability, and a proactive approach to support

Responsibilities

• Serve as the primary front desk presence and a primary point of contact for employees, event hosts, clients, visitors, and vendors, providing white-glove hospitality and coordinating coverage to maintain a consistent reception experience.
• Partner with the Meeting & Events team on event details, timelines, staffing plans, and day-of adjustments.
• Manage guest registration needs, visitor passes, nametags, tabletents, signage, check-in flows, and escorting for large external groups in partnership with Security.
• Liaise with IT/AV teams to confirm technical requirements, troubleshoot issues, and support presentations or hybrid meeting needs during events.
• Capture feedback, identify process improvements, and share recommendations that improve the employee and guest event experience.
• Manage multiple workplace and event requests simultaneously, balancing competing priorities with attention to detail, clear communication, and consistent follow-through.
• Support a lean Workplace Experience team by adapting to changing priorities and stepping in to assist with reception, workplace services, and event needs.
• Seek feedback, ask thoughtful questions, and apply learning to strengthen hospitality, workplace operations, and event execution.
• Cultivate strong relationships with employees and team members to create a welcoming and personalized workplace experience.

Job description

CBRE Workplace Experience Senior Coordinator is responsible for delivering exceptional hospitality at the front desk, ensuring seamless daily operations, and coordinating events. The role acts as the main contact for employees, visitors, and vendors, partnering with security, IT/AV, facilities, and external vendors to anticipate needs and resolve issues quickly.

Ideal candidates thrive in a small, agile team, bringing discretion, multi-tasking ability, and a proactive approach to support