Front-of-House Experience Lead

CBRE HV; Alpharetta (GA); On-site; USD 25,000 - 36,000; Full time

Job summary

CBRE Experience Services is seeking an Experience Coordinator to shape how the workplace feels daily. You own the front‑of‑house, greet visitors, manage access, and ensure events run smoothly.

You will coordinate with staff and vendors to maintain service levels and keep operations secure. You’ll handle mail, supplies, onboarding, and space reservations, while delivering excellent guest experiences in a premium workplace environment.

Qualifications

• 2+ years of experience in customer service, hospitality, or a workplace environment.
• Comfortable with standard workplace and collaboration tools (email, documents, spreadsheets, and scheduling).
• Strong preference for experience in corporate, hotel, or premium service environments; familiarity with visitor management or workplace coordination tools.

Responsibilities

• Greet visitors, issue visitor and parking passes, and apply security protocols so guests feel welcome and the site stays secure.
• Answer the telephone professionally and make a memorable first impression.
• Acknowledge inquiries and complaints from employees, guests, and co-workers, and provide professional solutions.
• Manage janitorial and maintenance work orders through to completion so employees aren’t working around problems.
• Coordinate mail services, office supply ordering, and employee onboarding so new joiners have what they need on their first day.
• Coordinate with vendors supplying services and goods to maintain agreed service levels.
• Organize and manage on-site events, including space reservations, setup and teardown, and supply delivery.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.

Skills

Customer service

Hospitality

Office coordination

Communication

Vendor coordination

Tools

Email

Documents

Spreadsheets

Scheduling tools

Job description

CBRE Experience Services is seeking an Experience Coordinator to shape how the workplace feels daily. You own the front‑of‑house, greet visitors, manage access, and ensure events run smoothly.

You will coordinate with staff and vendors to maintain service levels and keep operations secure. You’ll handle mail, supplies, onboarding, and space reservations, while delivering excellent guest experiences in a premium workplace environment.