Guest Experience Lead - Front-of-House & Events

CBRE, Inc.; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

CBRE's Experience by Industrious seeks an Experience Coordinator to shape daily workplace experiences. You are the first person visitors meet, greet arrivals, issue passes, and uphold security while ensuring guests feel welcome.

You will own front-of-house duties, coordinate mail and supplies, manage onboarding for new joiners, and support on-site events. Adaptability and a customer-focused approach are essential in a fast-paced environment.

Qualifications

• Greet visitors and manage front-desk duties.
• Coordinate mail, supplies, and onboarding for new joiners.
• Support event setup and coordination with vendors.

Responsibilities

• Greet everyone entering the facility, issue passes, and maintain security protocols.
• Answer calls professionally and create a positive first impression.
• Address inquiries and provide professional solutions to employees and guests.
• Manage janitorial/work orders and maintain space readiness.
• Coordinate with vendors to ensure service levels and timely deliveries.
• Assist with on-site events, space reservations, setup, and teardown.

Skills

Guest services

Communication

Multitasking

Problem solving

Tools

None

Job description

CBRE's Experience by Industrious seeks an Experience Coordinator to shape daily workplace experiences. You are the first person visitors meet, greet arrivals, issue passes, and uphold security while ensuring guests feel welcome.

You will own front-of-house duties, coordinate mail and supplies, manage onboarding for new joiners, and support on-site events. Adaptability and a customer-focused approach are essential in a fast-paced environment.