Front-of-House Experience Coordinator

CBRE, Inc.; New York (NY); On-site; USD 45,000 - 70,000; Full time

Job summary

CBRE, Inc. within Experience Services is seeking a Workplace Experience Coordinator to shape how the workplace feels each day. You own front-of-house, greet visitors, manage security passes, and coordinate events to run smoothly.

You will collaborate with vendors, oversee mail and supplies, support onboarding, and resolve issues before they’re noticed, ensuring a welcoming and efficient environment for employees and guests every day.

Qualifications

• 2 or more years of experience in customer service, hospitality, or a workplace environment.
• Comfortable with standard workplace and collaboration tools (email, documents, spreadsheets, and scheduling)
• Strong preference for experience in a corporate, hotel, or premium service environment, familiarity with visitor management or workplace coordination tools, and comfort with event setup and vendor coordination.

Responsibilities

• Greet visitors, issue passes, and apply security protocols.
• Answer calls professionally and make a memorable first impression.
• Acknowledge inquiries and provide professional solutions.
• Manage janitorial and maintenance work orders to completion.
• Coordinate mail services, office supply ordering, and employee onboarding.
• Coordinate with vendors to maintain service levels.
• Organize on-site events, including reservations and setup.
• Arrange and confirm activities on behalf of the requestor.

Skills

Customer service

Hospitality

Workplace coordination

Event setup

Vendor coordination

Visitor management

Scheduling tools

Tools

Visitor management software

Scheduling tools

Job description

CBRE, Inc. within Experience Services is seeking a Workplace Experience Coordinator to shape how the workplace feels each day. You own front-of-house, greet visitors, manage security passes, and coordinate events to run smoothly.

You will collaborate with vendors, oversee mail and supplies, support onboarding, and resolve issues before they’re noticed, ensuring a welcoming and efficient environment for employees and guests every day.