Guest Experience & Front Desk Coordinator

CBRE Group, Inc.; Washington (District of Columbia); Hybrid; USD 40,000 - 52,000; Full time

Job summary

CBRE Group, Inc. is seeking a Receptionist to provide front-desk administrative support within a Workplace Experience team. You will greet visitors, answer calls, set up meeting spaces, issue passes, and coordinate with security.

This role emphasizes delivering world-class customer service to clients and building occupants. You will manage scheduling, room setup, catering orders, and basic clerical tasks, including mail, faxes, and supplies.

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.
• Basic math skills; ability to calculate simple figures such as percentages, discounts, and markups.

Responsibilities

• Receive and direct incoming calls to appropriate personnel and voicemail.
• Greet clients, applicants, and visitors; issue passes and parking validations, and follow security protocols.
• Schedule and prepare meeting rooms; arrange catering orders and secure equipment.
• Perform general clerical duties including distributing faxes, packages, and ordering office supplies.
• Track packages, mail, and freight; arrange messenger service; arrange hospitality for guests.
• Follow established procedures to solve straightforward problems under supervision.
• Impact through clearly defined duties, methods, and tasks as described in detail.
• Deliver output by following defined procedures and processes under close supervision and guidance.

Skills

Communication skills

Organizational skills

Basic math

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

CBRE Group, Inc. is seeking a Receptionist to provide front-desk administrative support within a Workplace Experience team. You will greet visitors, answer calls, set up meeting spaces, issue passes, and coordinate with security.

This role emphasizes delivering world-class customer service to clients and building occupants. You will manage scheduling, room setup, catering orders, and basic clerical tasks, including mail, faxes, and supplies.