Front-of-House Experience Lead

CBRE, Inc.; Greenwich (CT); On-site; USD 56,000 - 61,000; Full time

Benefits offered by this job

401(K) plan

Dental insurance

Health insurance

Life insurance

Vision insurance

Job summary

CBRE is seeking a Workplace Experience Coordinator at a high-performing site. You are the first touchpoint for visitors and employees, shaping the experience as they enter and move through the space with greetings, directions, and security protocols.

You will own the front-of-house, events, mail and supply coordination, and vendor logistics to ensure smooth daily operations and exceptional service. This role offers a dynamic, fast-paced environment where no two days are the same.

Qualifications

• 2+ years of experience in customer service, hospitality, or a workplace environment.
• Comfortable with standard workplace and collaboration tools (email, documents, spreadsheets, and scheduling).
• Strong preference for experience in corporate, hotel, or premium service environments, familiarity with visitor management or workplace coordination tools.

Responsibilities

• Greet and manage front-of-house interactions for visitors and employees, ensuring a welcoming and secure environment.
• Coordinate mail services, office supply ordering, and onboarding so new joiners have what they need on day one.
• Coordinate with vendors supplying services to maintain agreed service levels and smooth operations.
• Organize and manage on-site events, including space reservations, setup/teardown, and deliveries.

Skills

Customer service

Hospitality

Event coordination

Collaboration tools

Tools

Email/Docs/Spreadsheets

Scheduling tools

Job description

CBRE is seeking a Workplace Experience Coordinator at a high-performing site. You are the first touchpoint for visitors and employees, shaping the experience as they enter and move through the space with greetings, directions, and security protocols.

You will own the front-of-house, events, mail and supply coordination, and vendor logistics to ensure smooth daily operations and exceptional service. This role offers a dynamic, fast-paced environment where no two days are the same.