Senior VP, Client Relations & Strategy

firstam; Fort Mill (SC); On-site; USD 135,000 - 180,000; Full time

Job summary

First American’s ServiceMac unit seeks a Senior VP, Client Relations to drive growth through strategic account management and client retention. Lead a team across support, professional services, and management to align objectives with client needs and company goals.

The role requires 8+ years of progressive management experience, cross-functional collaboration, and the ability to forecast and pursue cross-selling opportunities.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Advanced degree preferred.
• 8+ years progressive management experience.

Responsibilities

• Collaborate with and coordinate resources to meet strategic objectives and client expectations.
• Lead strategic account planning across the team with objectives, financial targets and milestones.
• Partner with implementation teams to develop solutions that address client needs.
• Represent the company professionally to build trust with accounts and relationships.
• Forecast and contribute to cross-selling future initiatives and products.
• May serve as the primary interface to large accounts and manage staff performance and development.
• Ensure that teams and individuals understand goals and evaluations.

Skills

Strategic planning

Team leadership

Relationship management

Cross-functional collaboration

Change management

Education

Bachelor's degree or equivalent

Advanced degree preferred

Job description

First American’s ServiceMac unit seeks a Senior VP, Client Relations to drive growth through strategic account management and client retention. Lead a team across support, professional services, and management to align objectives with client needs and company goals.

The role requires 8+ years of progressive management experience, cross-functional collaboration, and the ability to forecast and pursue cross-selling opportunities.