SVP, Client Relations

First American; Fort Mill (SC); On-site; USD 135,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

PTO

Employee stock purchase plan

Job summary

First American, a leading mortgage services provider, seeks a SVP, Client Relations for ServiceMac to drive growth through strategic account management. You will lead cross‑functional teams, develop client strategies, and forecast opportunities across large accounts.

This role emphasizes leadership, client focus, and result‑oriented performance. You will oversee hiring, salary administration, and staff development, while coordinating with implementation and management resources to meet

Qualifications

• Bachelor’s degree or equivalent combination of education and experience. Advanced degree preferred.
• 8+ years progressive management experience in a related field.

Responsibilities

• Lead strategic account planning and growth across key clients.
• Oversee cross‑functional teams to meet performance objectives and client expectations.
• Represent the company professionally to build trust and long‑term relationships.
• Coach and mentor staff; conduct performance reviews and development opportunities.
• Manage salary administration and hiring decisions for direct reports.

Skills

Strategic planning

Team leadership

Account management

Client relationship mgmt

Cross-functional collaboration

Education

Bachelor's degree

Advanced degree

Tools

CRM platforms

Analytics tools

Job description

Who We Are

ServiceMac is a new sub‑servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people‑first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

The SVP, Client Relations at ServiceMac is responsible for leading and driving organizational growth through engagement and strategic account management.

Essential Functions

• Collaborate with and facilitate the involvement of company personnel, including support, professional services, and management resources to meet strategic account performance objectives and client expectations
• Proactively lead strategic account planning process across the team that develops mutual performance objectives, financial targets, and critical milestones
• In partnership with implementation teams, develop solutions that best address client needs, while coordinating the involvement of all necessary company personnel
• Represent Company in a professional way to build trust with accounts and relationships by being a complete expert in the field and with segment‑specific products and processes
• Serve as an adviser to clients and forecast/contribute to cross‑selling future initiatives, products and processes
• May serve as the primary interface to the Client for a limited number of assigned large accounts, in building and maintaining productive, ongoing business relationships at all levels of management with regard to operational needs, communication, client service and performance
• Has full supervisory responsibility for a large staff. Delegates tasks, manages workflow and plans staffing requirements.
• Responsible for salary administration.
• Interviews candidates and makes hiring decisions, writes and conducts performance reviews, provides ongoing feedback, and manages disciplinary actions.
• Coaches and mentors staff; provides development opportunities.
• Ensures that teams and individuals understand roles and responsibilities via clear communication of goals and objectives.
• Meets with individual team members on performance measurements, goals and evaluations.

Knowledge and Skills/Technology Used

• Demonstrated competency in executing strategic plans
• Ability to learn needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources
• Possesses and applies a broad knowledge of principles, practices, and procedures of particular field of specialization to the completion of complex projects
• Experience and knowledge of functional tools and infrastructure
• Progressive experience in leading employees in multiple locations, and significant experience developing and implementing solutions

Typical Education

Bachelor’s degree or equivalent combination of education and experience Advanced degree preferred

Typical Range of Experience

8+ years progressive management experience

Pay Range

Pay Range: $135,100 - $180,150 annually

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference.