SVP, Client Relations

firstam; Fort Mill (SC); On-site; USD 135,000 - 180,000; Full time

Job summary

First American’s ServiceMac unit seeks a Senior VP, Client Relations to drive growth through strategic account management and client retention. Lead a team across support, professional services, and management to align objectives with client needs and company goals.

The role requires 8+ years of progressive management experience, cross-functional collaboration, and the ability to forecast and pursue cross-selling opportunities.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Advanced degree preferred.
• 8+ years progressive management experience.

Responsibilities

• Collaborate with and coordinate resources to meet strategic objectives and client expectations.
• Lead strategic account planning across the team with objectives, financial targets and milestones.
• Partner with implementation teams to develop solutions that address client needs.
• Represent the company professionally to build trust with accounts and relationships.
• Forecast and contribute to cross-selling future initiatives and products.
• May serve as the primary interface to large accounts and manage staff performance and development.
• Ensure that teams and individuals understand goals and evaluations.

Skills

Strategic planning

Team leadership

Relationship management

Cross-functional collaboration

Change management

Education

Bachelor's degree or equivalent

Advanced degree preferred

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

The SVP, Client Relations at ServiceMac is responsible for leading and driving organizational growth through engagement and strategic account management. Manage and motivate a team; plan and execute scalable strategies for long-term client retention.

Essential Functions

• Collaborate with and facilitate the involvement of company personnel, including support, professional services, and management resources to meet strategic account performance objectives and client expectations
• Proactively lead strategic account planning process across the team that develops mutual performance objectives, financial targets, and critical milestones
• In partnership with implementation teams, develop solutions that best address client needs, while coordinating the involvement of all necessary company personnel
• Represent Company in a professional way to build trust with accounts and relationships by being a complete expert in the field and with segment-specific products and processes
• Serve as an adviser to clients and forecast/contribute to cross-selling future initiatives, products and processes
• May serve as the primary interface to the Client for a limited number of assignedlarge accounts, in building and maintaining productive, ongoing business relationships at all levels of management with regard to operational needs, communication, client service and performance
• Has full supervisory responsibility for a large staff. Delegates tasks, manages workflow and plans staffing requirements. Responsible for salary administration. Interviews candidates and makes hiring decisions, writes and conducts performance reviews, provides ongoing feedback, and manages disciplinary actions. Coaches and mentors staff; provides development opportunities.
• Ensures that teams and individuals understand roles and responsibilities via clear communication of goals and objectives. Meets with individual team members on performance measurements, goals and evaluations.

Knowledge and Skills/Technology Used

• Demonstrated competency in executing strategic plans
• Ability to learn needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources
• Possesses and applies a broad knowledge of principles, practices, and procedures of particular field of specialization to the completion of complex projects
• Experience and knowledge of functional tools and infrastructure
• Progressive experience in leading employees in multiple locations, and significant experience developing and implementing solutions

Typical Education

• Bachelor’s degree or equivalent combination of education and experience
• Advanced degree preferred

Typical Range of Experience

• 8+ years progressive management experience

Pay Range: $135,100 - $180,150 annually

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work.

First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

• medical
• dental
• vision
• 401k
• PTO/paid sick leave
• employee stock purchase plan