Client Success & Solutions Specialist

firstam; Fort Mill (SC); On-site; USD 51,000 - 68,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401k

PTO

Job summary

First American's ServiceMac unit is seeking a skilled customer service professional to manage complex client inquiries across mortgage servicing. You will analyze customer needs, research issues, and offer effective solutions to improve satisfaction and retention.

Travel to client sites may be required to deliver training, demonstrate products, and support the sales team, with a focus on accuracy, process improvement, and responsive service.

Qualifications

• Proficient in Microsoft applications and learn custom applications (Siebel, SWAN, PTS, A/R).
• Excellent verbal and written communication skills.
• Bachelor's degree or equivalent combination of education and experience.

Responsibilities

• Perform trend analysis of issues and market conditions affecting product, policy, or processes.
• Visit client sites to maintain relationships and support customer service and retention.
• Collaborate with sales to assess customer needs and provide recommendations.
• Provide installation of equipment/hardware/software and customer training/demonstrations.
• Assist offshore service operations and contribute to policies and procedures.
• Suggest process improvements and test alpha software from a customer perspective.
• Offer technical support by analyzing systems and coordinating fixes.

Skills

Microsoft Office

Verbal & written communication

Education

Bachelor's degree or equivalent

Tools

Siebel

SWAN

PTS

A/R

Job description

First American's ServiceMac unit is seeking a skilled customer service professional to manage complex client inquiries across mortgage servicing. You will analyze customer needs, research issues, and offer effective solutions to improve satisfaction and retention.

Travel to client sites may be required to deliver training, demonstrate products, and support the sales team, with a focus on accuracy, process improvement, and responsive service.