Senior VoIP & Telephony Engineer (Tier 3/4)

Ryder System, Inc.; Boston (MA); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Job summary

Ryder System, Inc. in Boston seeks a Telecom Engineer IV to provide high-level support, engineering, testing and deployment for Enterprise Voice. You will mentor junior staff while collaborating with Project Managers and IT teams on new voice projects.

The role emphasizes PBX/VoIP expertise, rigorous troubleshooting and strong communication. Travel up to 10% may be required for project deployments and site visits.

Qualifications

• Bachelor's Degree in a related field preferred.
• Associate's degree or equivalent with 10+ years in telecommunications required.
• 10+ years in telecommunications with VOIP/TDM, PBX, IT project management and call center engineering required.
• VoIP knowledge important Advanced.
• PBX knowledge important Advanced.
• Call center administration skills important Advanced or Preferred.

Responsibilities

• Provide Tier 3 and 4 support, troubleshooting, issue isolation, resolution and root cause analysis.
• Attend project design meetings to determine engineering for Enterprise Voice Projects and ensure success of the project.
• Lead implementation, testing and deployment of components across projects with IT departments.
• Pursue education to stay current on voice platforms and provider technologies.

Skills

PBX and Call Center support

Troubleshooting

Interpersonal skills

Relationship building

Self-starter

Verbal and written communication

Fast-paced environment

Detail oriented

Organized

Initiative

Documentation skills

Lifelong learner

Open to new technology

Education

Bachelor's Degree in related field

Associate's degree or equivalent 10 years’ experience focused on Telecommunications

10 years or more in Telecommunications with VOIP/TDM/Network Routing/ PBX/ IT Budgets/ Call Center Engineering

Job description

Ryder System, Inc. in Boston seeks a Telecom Engineer IV to provide high-level support, engineering, testing and deployment for Enterprise Voice. You will mentor junior staff while collaborating with Project Managers and IT teams on new voice projects.

The role emphasizes PBX/VoIP expertise, rigorous troubleshooting and strong communication. Travel up to 10% may be required for project deployments and site visits.