Senior VoIP & PBX Engineer - Team Lead

Ryder System, Inc.; Nashville (TN); On-site; USD 90,000 - 100,000; Full time

Job summary

Ryder System, Inc. is seeking a Telecom Engineer IV to provide Tier 3 and 4 support, engineering/design, testing and deployment across the Enterprise Voice Team. The role includes mentoring junior team members and collaborating with Project Managers and internal IT teams.

The ideal candidate will have extensive VOIP and PBX experience, strong troubleshooting, and excellent communication skills to coordinate across departments in a fast-paced environment.

Qualifications

• Bachelor's degree in a related field preferred.
• Associate's degree or equivalent with 10+ years in Telecommunications required.
• 10+ years in Telecommunications with VOIP/TDM, PBX, IT Project Management, IT Budgets, Call Center Engineering required.
• VOIP knowledge important (Advanced).
• PBX knowledge important (Advanced).

Responsibilities

• Support Tier 3 and 4 escalations to lead troubleshooting, issue isolation, resolution and root cause analysis.
• Attend Project Design meetings to determine required engineering for Enterprise Voice projects.
• Support projects from design through testing and deployment, interfacing with other IT teams and PMs.
• Pursue education to stay current with new platform features and technologies.

Skills

PBX knowledge

VoIP knowledge

Call center admin

Troubleshooting

Communication

Team collaboration

Documentation

Organizational skills

Open to new technology

Education

Bachelor's Degree in related field

Associate's degree or equivalent, 10+ years Telecommunications

Job description

Ryder System, Inc. is seeking a Telecom Engineer IV to provide Tier 3 and 4 support, engineering/design, testing and deployment across the Enterprise Voice Team. The role includes mentoring junior team members and collaborating with Project Managers and internal IT teams.

The ideal candidate will have extensive VOIP and PBX experience, strong troubleshooting, and excellent communication skills to coordinate across departments in a fast-paced environment.