Senior VoIP Engineer - Hybrid, Lead Cisco UC & Webex

Gdh Consulting, Inc.; Seattle (WA); Hybrid; USD 110,000 - 124,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

401(k)

Wellbeats membership

Gym discount

Employee referral program

Work-life balance

Pet insurance

Job summary

GDH is seeking an experienced VoIP engineer to design, deploy, and support advanced voice systems within a healthcare-focused environment. The role requires leadership in project delivery, security, and strategic planning across Cisco UC Manager, Unity/Unity Connection, and Webex platforms.

You will lead integration of CTI connectors like NovelVox with Epic and Cisco UC Manager, troubleshoot complex interfaces (HL7, FHIR, REST), and mentor junior staff.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 7+ years in voice operations/telecommunications.
• 5+ years IT administration/engineering, 3+ years in VoIP/networking/telecommunications.
• Proven track record leading technical teams on complex projects for 3+ years.
• Hands-on experience with Cisco UC Manager, Unity/Unity Connection, and Webex Contact Center.

Responsibilities

• Design, deploy, and support VoIP systems (Cisco UC Manager, Unity/Unity Connection).
• Lead CTI integration with NovelVox, SpinSci, AMC; focus on NovelVox with Epic and Cisco UC Manager.
• Troubleshoot interfaces (REST, JSON, SOAP, HL7, FHIR, XML) and auth (OAuth, SAML).
• Implement and optimize Webex Contact Center, Webex AI, and automation solutions.
• Manage Cisco IP telephony: SIP trunking, dial plans, omnichannel routing.
• Provide expert support for Cisco network infrastructure (routers, QoS, security).
• Lead architectural planning, upgrades, and capacity planning for voice/network infra.
• Collaborate with stakeholders for innovative voice solutions aligned with compliance.
• Mentor engineers and staff; share best practices and knowledge.
• Maintain documentation and monitor system health for performance.

Skills

VoIP

Cisco UC Manager

Webex Contact Center

CTI integration

HL7 & FHIR

SIP & QoS

Security

Education

Bachelor's degree or equivalent

Cisco Certifications (CCIE/CCNP/CCDP/CCSA/CCIP)

Tools

Cisco Unity/Unity Connection

NovelVox

Epic integration

REST

XML

OAuth

SAML

Job description

GDH is seeking an experienced VoIP engineer to design, deploy, and support advanced voice systems within a healthcare-focused environment. The role requires leadership in project delivery, security, and strategic planning across Cisco UC Manager, Unity/Unity Connection, and Webex platforms.

You will lead integration of CTI connectors like NovelVox with Epic and Cisco UC Manager, troubleshoot complex interfaces (HL7, FHIR, REST), and mentor junior staff.