Senior Unified Communications Architect - Webex DI (Remote)

Community Health Systems; United States; On-site; USD 150,000 - 190,000; Full time

Job summary

Community Health Systems is seeking a Technology Engineer, Principal - Unified Communications to own the architecture and long-term strategy of the enterprise UC platform built on Cisco Webex Dedicated Instance. You will lead design across CUCM, Unity Connection, IM & Presence, Expressway, and hybrid connectivity to support global, distributed users.

This senior role emphasizes security, governance, and operational excellence, with mentorship of UC and network engineers, and collaboration with

Qualifications

• 8 -12+ years of experience in Unified Communications, Collaboration, or Voice Engineering roles.
• Deep hands-on experience with Cisco Webex Dedicated Instance and core UC components (CUCM, Unity Connection, IM & Presence, Expressway).
• Strong understanding of SIP, VoIP, PSTN connectivity, dial plans, and call flows.
• Proven experience designing and supporting large-scale, enterprise UC environments.
• Advanced troubleshooting skills across signaling, media, network, and endpoint layers.
• Strong understanding of enterprise networking concepts including QoS, routing, and firewalls as they relate to UC.

Responsibilities

• Technical Leadership & Architecture: Define and maintain UC architecture standards, reference designs, and best practices; Lead the design of complex UC solutions including Call Control (CUCM), Unity Connection, IM & Presence, Expressway, Webex App integration, and hybrid/cloud connectivity; Evaluate Cisco roadmaps, Webex DI releases, and new collaboration capabilities; Own enterprise UC technical standards and approve deviations from architectural baselines.
• Platform Engineering & Operations: Design, build, and operate highly available, secure, and scalable UC environments; Lead advanced troubleshooting and root-cause analysis for complex voice, video, and signaling issues; Establish operational standards for monitoring, alerting, capacity planning, and performance optimization; Drive platform stability through proactive lifecycle management, upgrades, and configuration governance; Serve as final technical escalation authority for cross-domain UC incidents.
• Voice, Video & Call Routing: Architect enterprise voice solutions including SIP, PSTN connectivity, call routing, survivability, and global dial plans; Ensure high-quality voice and video experiences through proper QoS design, codec selection, and network alignment; Provide expertise in emergency services (E911), call admission control, and location-based services.
• Integrations & Hybrid Connectivity: Architect integrations between Webex DI and on-prem systems, cloud services, SBCs, and third-party platforms; Provide technical leadership on identity, authentication, directory integration, and SSO; Support integrations with contact center platforms, recording, compliance, and analytics solutions.
• Security, Compliance & Governance: Ensure UC designs meet enterprise security, privacy, and regulatory requirements; Partner with Security teams to define access controls, encryption standards, certificate management, and audit practices; Establish governance models for configuration changes, feature enablement, and vendor management.
• Mentorship & Technical Influence: Mentor and coach UC and network engineers; elevate overall technical capability; Lead architectural reviews, design forums, and post-incident reviews; Influence technical direction through documentation, standards, and collaboration; Serve as a senior escalation point with Cisco and strategic partners; Translate business communication needs into scalable UC solutions.

Tools

Cisco CUBE

Job description

Community Health Systems is seeking a Technology Engineer, Principal - Unified Communications to own the architecture and long-term strategy of the enterprise UC platform built on Cisco Webex Dedicated Instance. You will lead design across CUCM, Unity Connection, IM & Presence, Expressway, and hybrid connectivity to support global, distributed users.

This senior role emphasizes security, governance, and operational excellence, with mentorship of UC and network engineers, and collaboration with