Unified Communications Engineer
Insight Global
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Job summary
Insight Global is seeking an Unified Communications Engineer to design, implement, administer, and support enterprise voice and collaboration platforms. You will manage VoIP/SIP/UC systems and collaborate with network teams to ensure reliable voice services.
Qualified candidates will have 2–4 years of experience with enterprise UC environments, SIP trunking, and AudioCodes gateways. Strong troubleshooting and network knowledge are essential for maintaining availability and security of voice
Qualifications
- 2-4 years of experience supporting enterprise VoIP/Unified Communications environments.
- Experience administering and troubleshooting SIP-based phone systems, SIP trunking, voicemail platforms, and AudioCodes gateways.
- Ability to diagnose call quality issues including latency, jitter, packet loss, and call routing problems.
Responsibilities
- Design, implement, administer and support enterprise voice and collaboration platforms.
- Manage and troubleshoot VoIP, SIP, UC, and related systems; partner with network/infrastructure teams.
- Perform system upgrades, optimize performance, and troubleshoot call quality and connectivity issues.
Skills
Tools
Job description
The Unified Communications Engineer is responsible for the design, implementation, administration, and support of enterprise voice and collaboration platforms. This individual will manage and troubleshoot VoIP, SIP, UC, and telecommunications systems while partnering closely with network and infrastructure teams to ensure reliable voice services across the organization. The role requires hands-on experience with network technologies that support voice environments, including VLANs, QoS, routing, switching, DHCP, DNS, and SIP trunking. Responsibilities include system upgrades, performance optimization, troubleshooting call quality and connectivity issues, and maintaining the overall availability, security, and reliability of voice and UC services.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
- 2-4 years of experience supporting enterprise VoIP / Unified Communications environments
- Experience administering and troubleshooting SIP-based phone systems, SIP trunking, voicemail platforms, and AudioCodes gateways
- Ability to diagnose call quality issues including latency, jitter, packet loss, and call routing problems
- Strong understanding of the network infrastructure that supports voice services, including VLANs, QoS, routing, switching, DHCP, DNS, and WAN connectivity
- Cisco UC / Collaboration technologies
- Cisco or Juniper networking experience
- Wi-Fi troubleshooting for voice services
- Packet capture and VoIP analysis tools
- Firewall and VPN experience
- Experience working with telecom carriers and SIP providers
- Higher education experience
- Network and voice infrastructure documentation experience
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