VoIP Engineer IV

Gdh Consulting, Inc.; Seattle (WA); Hybrid; USD 110,000 - 124,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

401(k)

Wellbeats membership

Gym discount

Employee referral program

Work-life balance

Pet insurance

Job summary

GDH is seeking an experienced VoIP engineer to design, deploy, and support advanced voice systems within a healthcare-focused environment. The role requires leadership in project delivery, security, and strategic planning across Cisco UC Manager, Unity/Unity Connection, and Webex platforms.

You will lead integration of CTI connectors like NovelVox with Epic and Cisco UC Manager, troubleshoot complex interfaces (HL7, FHIR, REST), and mentor junior staff.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 7+ years in voice operations/telecommunications.
• 5+ years IT administration/engineering, 3+ years in VoIP/networking/telecommunications.
• Proven track record leading technical teams on complex projects for 3+ years.
• Hands-on experience with Cisco UC Manager, Unity/Unity Connection, and Webex Contact Center.

Responsibilities

• Design, deploy, and support VoIP systems (Cisco UC Manager, Unity/Unity Connection).
• Lead CTI integration with NovelVox, SpinSci, AMC; focus on NovelVox with Epic and Cisco UC Manager.
• Troubleshoot interfaces (REST, JSON, SOAP, HL7, FHIR, XML) and auth (OAuth, SAML).
• Implement and optimize Webex Contact Center, Webex AI, and automation solutions.
• Manage Cisco IP telephony: SIP trunking, dial plans, omnichannel routing.
• Provide expert support for Cisco network infrastructure (routers, QoS, security).
• Lead architectural planning, upgrades, and capacity planning for voice/network infra.
• Collaborate with stakeholders for innovative voice solutions aligned with compliance.
• Mentor engineers and staff; share best practices and knowledge.
• Maintain documentation and monitor system health for performance.

Skills

VoIP

Cisco UC Manager

Webex Contact Center

CTI integration

HL7 & FHIR

SIP & QoS

Security

Education

Bachelor's degree or equivalent

Cisco Certifications (CCIE/CCNP/CCDP/CCSA/CCIP)

Tools

Cisco Unity/Unity Connection

NovelVox

Epic integration

REST

XML

OAuth

SAML

Job description

Role Summary

This position requires an experienced Voice over IP (VoIP) engineer with a high level of technical expertise in voice systems, telecommunication networks, and project leadership. The role involves supporting and enhancing complex voice infrastructure within a healthcare-focused environment, ensuring optimal performance, security, and strategic planning. It offers an opportunity to contribute to high-visibility projects integral to organizational credibility.

Responsibilities

• Design, deploy, and support VoIP systems, including Cisco Unified Communications Manager, Cisco Unity/Unity Connection, and related platforms
• Lead the integration of CTI connectors such as NovelVox, SpinSci, or AMC, with a focus on NovelVox deployment with Epic and Cisco UC Manager
• Troubleshoot and resolve complex interface issues involving REST APIs, JSON, SOAP, HL7, FHIR, XML, and authentication protocols (OAuth, SAML)
• Implement and optimize Webex Contact Center, Webex AI, and automation solutions, including virtual assistants and screen-pop functionalities
• Manage and configure Cisco IP telephony solutions, including SIP trunking, dial plans, and omnichannel routing (voice, chat, email)
• Provide expert-level support for Cisco network infrastructure, including routers, LAN/WAN circuits, QoS, and security measures
• Lead architectural planning, system upgrades, and capacity planning for voice and network infrastructure
• Collaborate with stakeholders to develop innovative voice solutions aligned with organizational needs and compliance standards
• Mentor and train lower-level engineers and operational staff, sharing best practices and technical knowledge
• Maintain documentation, monitor system health, and ensure continuous performance optimization

Qualifications

• Bachelor's degree in computer science, engineering, information systems, or a related field, or equivalent experience
• Minimum seven (7) years of experience in voice operations, voice engineering, or telecommunications
• At least five (5) years of experience in IT administration or engineering, with three (3) years focused on VoIP, networking, or telecommunications
• Proven track record managing IT telecommunication infrastructure and leading technical teams on complex projects for three or more years
• Extensive hands-on experience with Cisco Unified Contact Center platforms, UC Manager, and Webex Contact Center solutions
• Strong knowledge of SIP, QoS, network security, and integration of CTI connectors like NovelVox with Epic and Cisco platforms
• Familiarity with healthcare communication standards such as HL7 and FHIR, alongside HIPAA compliance awareness
• Relevant Cisco Certifications (preferred: CCIE, CCNP, CCDP, CCSA, CCIP) and technical proficiency in REST, XML, OAuth, and SAML
• Ability to work effectively in a collaborative environment, with excellent communication and leadership skills
• Availability for on-call support, after-hours work, and working in a hybrid environment with a combination of remote and on-site work

Pay

Publishing Pay Range: $80.00 - $90.00 hourly

Location

Location Requirements: This position offers a hybrid schedule, with time split between the office and remote work.

About GDH

At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline - it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.

GDH Benefits

• Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services
• Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans
• Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!

For more detailed information on benefits, please go to GDH's website under the tab for candidates.

Equal Employment Opportunity

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws.

Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.