Senior VIP Casino Host & Guest Relations Lead

Bally's Quad Cities Casino & Hotel

Rock Island (IL)

On-site

USD 52,000 - 60,000

Full time

14 days+

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Job summary

Bally’s Quad Cities Casino & Hotel in Rock Island, IL seeks a skilled Player Development professional to foster a guest-centric atmosphere and build long-lasting patron relations. You will lead programs, supervise casino hosts, and coordinate VIP events in a fast-paced gaming environment.

The role requires 3+ years in Player Development or related gaming field, with at least 1 year of management experience.

Qualifications

Must have a high school diploma or equivalent.
Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board.
Minimum 3 years gaming experience in Player Development or related field, with 1+ years of management experience.

Responsibilities

Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
Enthusiastically promote & maintain Bally’s customer-centric culture of offering superior internal/external guest service and actively building long-lasting guest relations
Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
Understanding of overall departmental/company procedures, promotions, programs, strategies, and any other relevant information pertaining to the casino operation.
Attract, develop, and retain player patronage through personalized service
Assist in the development of programs to increase player worth while staying within established comping guidelines
Greet and host customers, maintaining a high standard of courtesy, friendliness, and hospitable attitude
Arrange special events for quality customers, including, but not limited to, air and ground transportation, accommodation, and tickets to sporting events.
Maintain ongoing professional contact with established casino patrons which includes phone solicitation, emails, letters, text messages, in person encounters.
Build working relationships with high end players to establish property loyalty.
Ensures department adheres to all regulatory, departmental and company policies and procedures.
Helps supervise, train and coach Casino Hosts and VIP Representatives.
Assists in tracking and ensuring goals are met for the department.
Communicate guest concerns, complaints and requests to the necessary department or supervisor.
Assists with VIP lounge activities