Executive Casino Host

Bally's Quad Cities Casino & Hotel; Rock Island (IL); On-site; USD 52,000 - 60,000; Full time

Job summary

Bally’s Quad Cities Casino & Hotel in Rock Island, IL seeks a skilled Player Development professional to foster a guest-centric atmosphere and build long-lasting patron relations. You will lead programs, supervise casino hosts, and coordinate VIP events in a fast-paced gaming environment.

The role requires 3+ years in Player Development or related gaming field, with at least 1 year of management experience.

Qualifications

• Must have a high school diploma or equivalent.
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board.
• Minimum 3 years gaming experience in Player Development or related field, with 1+ years of management experience.

Responsibilities

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote & maintain Bally’s customer-centric culture of offering superior internal/external guest service and actively building long-lasting guest relations
• Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
• Understanding of overall departmental/company procedures, promotions, programs, strategies, and any other relevant information pertaining to the casino operation.
• Attract, develop, and retain player patronage through personalized service
• Assist in the development of programs to increase player worth while staying within established comping guidelines
• Greet and host customers, maintaining a high standard of courtesy, friendliness, and hospitable attitude
• Arrange special events for quality customers, including, but not limited to, air and ground transportation, accommodation, and tickets to sporting events.
• Maintain ongoing professional contact with established casino patrons which includes phone solicitation, emails, letters, text messages, in person encounters.
• Build working relationships with high end players to establish property loyalty.
• Ensures department adheres to all regulatory, departmental and company policies and procedures.
• Helps supervise, train and coach Casino Hosts and VIP Representatives.
• Assists in tracking and ensuring goals are met for the department.
• Communicate guest concerns, complaints and requests to the necessary department or supervisor.
• Assists with VIP lounge activities

Skills

Guest Relations

Team Leadership

Customer Service

Regulatory Compliance

Education

High school diploma

Gaming license

Job description

Job Category: Marketing - Player Development

Requisition Number: EXECU011807

• Posted : August 14, 2026
• Full-Time

Locations

Showing 1 location

Rock Island, IL 61201, USA

Description

Responsibilities:

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote & maintain Bally’s customer-centric culture of offering superior internal/external guest service and actively building long-lasting guest relations
• Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
• Understanding of overall departmental/company procedures, promotions, programs, strategies, and any other relevant information pertaining to the casino operation.
• Attract, develop, and retain player patronage through personalized service
• Assist in the development of programs to increase player worth while staying within established comping guidelines
• Greet and host customers, maintaining a high standard of courtesy, friendliness, and hospitable attitude
• Arrange special events for quality customers, including, but not limited to, air and ground transportation, accommodation, and tickets to sporting events.
• Maintain ongoing professional contact with established casino patrons which includes phone solicitation, emails, letters, text messages, in person encounters.
• Build working relationships with high end players to establish property loyalty.
• Ensures department adheres to all regulatory, departmental and company policies and procedures.
• Helps supervise, train and coach Casino Hosts and VIP Representatives.
• Assists in tracking and ensuring goals are met for the department.
• Communicate guest concerns, complaints and requests to the necessary department or supervisor.
• Assists with VIP lounge activities

Environmental Working Conditions:

• The work environment contains bright lights, loud noise, and stressful situations.
• Target Salary Range $55,000 with quarterly performance bonus

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Experience

Preferred

Occasionally lift and or move up to 30 pounds

Occasionally required to sit or stoop

Frequently required to use hands to handle, feel, and reach

Regularly required to see, talk, hear, walk, and stand

Must be able to work weekends, weeknights, and holidays

Must have a working knowledge of table games and slot machines

Demonstrate leadership ability with the ability to conduct oneself in a professional manner and appearance.

Ability to work effectively and make independent decisions with minimal supervision.

Excellent written and verbal communications skills are required

High-level public relations and customer service skills are required

Must be proficient in the entire Microsoft Suite and must be knowledgeable with casino computer systems

Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Player Services transactions as well as all Illinois Gaming Board regulations

Must have a high school diploma or equivalent

Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board

Minimum 3 years gaming experience in Player Development or related field/experience with 1+ years of management experience.

Must be 21 years of age or older

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.