Senior VIP Casino Host & Player Development Leader

Bally's

Rock Island (IL)

On-site

USD 50,000 - 61,000

Full time

14 days+

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Job summary

Bally's Quad Cities in Rock Island, IL is seeking a Marketing - Player Development professional to lead player engagement initiatives and VIP relations. You will foster a premium guest experience, coordinate events, and drive loyalty among high-value patrons.

Qualifications include 3+ years in player development or related field, 1+ year in management, and a strong background in customer service and communications. Must be 21+, ready for a gaming license, and proficient in Microsoft Office.

Qualifications

Minimum 3 years gaming experience in Player Development or related field/experience with 1+ years of management experience.
Must have a high school diploma or equivalent.
Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board.
Must be 21 years of age or older.
Excellent written and verbal communications skills are required.
High-level public relations and customer service skills are required.
Must be proficient in the entire Microsoft Suite and must be knowledgeable with casino computer systems.

Responsibilities

Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
Enthusiastically promote & maintain Bally’s customer-centric culture of offering superior internal/external guest service and actively building long-lasting guest relations
Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
Attract, develop, and retain player patronage through personalized service
Assist in the development of programs to increase player worth while staying within established comping guidelines
Greet and host customers, maintaining a high standard of courtesy, friendliness, and hospitable attitude
Arrange special events for quality customers, including, but not limited to, air and ground transportation, accommodation, and tickets to sporting events.
Maintain ongoing professional contact with established casino patrons which includes phone solicitation, emails, letters, text messages, in person encounters.
Build working relationships with high end players to establish property loyalty.
Ensures department adheres to all regulatory, departmental and company policies and procedures.
Helps supervise, train and coach Casino Hosts and VIP Representatives.
Assists in tracking and ensuring goals are met for the department.
Communicate guest concerns, complaints and requests to the necessary department or supervisor.
Assists with VIP lounge activities