Casino Floor Supervisor & Dealer Coach

Bally's Quad Cities Casino & Hotel; Rock Island (IL); On-site; USD 34,000 - 44,000; Full time

Job summary

Bally's Quad Cities Casino & Hotel in Rock Island, IL seeks a Dealer Supervisor to oversee floor operations, ensure game integrity, and coach staff. The role requires strong guest service, leadership, and the ability to manage multiple games with accuracy and professionalism.

You will maintain communications across operations, resolve guest issues, and ensure paperwork and pit reports are completed accurately, while guiding a team through busy shifts.

Qualifications

• Two years Dealer experience required.
• High School Diploma or GED required.
• Must possess the ability to deal multiple games.
• Exceptional guest service abilities and professional demeanor.
• Ability to work weekends, holidays and evening hours as business demands.
• Basic computer skills including MS Office, Word, Excel and email.

Responsibilities

• Maintains a clear line of communication at all levels of operation when appropriate.
• Supervises floor dealers and protect the integrity of games through observation and procedures.
• Ensures accuracy and completion of all signed paperwork and pit documents.
• Maintains frequent and effective contact with guests.
• Effectively deals all games supervised.
• Maintains knowledge of all rules regarding games supervised.
• Investigates and resolves customer complaints and issues.
• Conducts employee coaching sessions and assists in training staff.
• Performs as a team member and assists associates to ensure smooth operation.
• Greets guests professionally and represents the organization’s goals.

Skills

Communication

Guest service

Team leadership

Coaching staff

Handling stress

Decision making

Training others

Multi-tasking

Problem solving

Education

High School Diploma or GED

Tools

MS Office

Word

Excel

Email

Job description

Bally's Quad Cities Casino & Hotel in Rock Island, IL seeks a Dealer Supervisor to oversee floor operations, ensure game integrity, and coach staff. The role requires strong guest service, leadership, and the ability to manage multiple games with accuracy and professionalism.

You will maintain communications across operations, resolve guest issues, and ensure paperwork and pit reports are completed accurately, while guiding a team through busy shifts.