Player Development Manager, Casino Guest Experience

Bally's Interactive; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Garage Parking

Job summary

Bally’s Interactive in Chicago seeks a Director of Player Development to lead Casino Hosts and Executive Casino Hosts, coach and mentor the team, and drive guest loyalty and casino revenue. You will develop strategies for member growth, oversee player events, support marketing initiatives, and collaborate with other departments to deliver outstanding guest service in a fast-paced casino environment.

This role requires strong leadership, policy enforcement, and the ability to manage high-volume

Responsibilities

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled and entertaining atmosphere.
• Enthusiastically promote Bally’s customer-centric culture by providing superior guest service and building long-lasting guest relationships.
• Establish, implement, and enforce policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals.
• Provide direct supervision and leadership to Casino Hosts and Executive Casino Hosts, including coaching, development, performance management, and day-to-day operational guidance.
• Select, train, develop, and mentor Player Development team members through education, coaching, ongoing feedback, and corrective action when appropriate.
• Set clear expectations for Casino Hosts and Executive Casino Hosts and monitor performance to ensure alignment with Player Development objectives and Bally’s service standards.
• Oversee the overall execution of Player Development initiatives and strategies.
• Develop and implement strategies to increase player club membership, guest loyalty, and casino revenue.
• Support Slot and Table Games marketing initiatives.
• Develop, coordinate, and implement player special events.
• Oversee host engagement with players to support relationship development, retention, and revenue-driving opportunities.
• Ensure all guest problems and concerns are addressed appropriately, with a focus on exceeding guest expectations and achieving effective resolutions.
• Attend special events presented by the casino and provide leadership support for Player Development activities.
• Collaborate with other casino departments to support Player Development and overall property initiatives.
• Perform other duties as assigned.

Job description

Bally’s Interactive in Chicago seeks a Director of Player Development to lead Casino Hosts and Executive Casino Hosts, coach and mentor the team, and drive guest loyalty and casino revenue. You will develop strategies for member growth, oversee player events, support marketing initiatives, and collaborate with other departments to deliver outstanding guest service in a fast-paced casino environment.

This role requires strong leadership, policy enforcement, and the ability to manage high-volume