Casino Floor Supervisor & Guest Experience Leader

Bally's Interactive; Rock Island (IL); On-site; USD 34,000 - 39,000; Full time

Job summary

Bally's Interactive in Rock Island, IL is seeking a vigilant supervisor to oversee floor dealers, ensure game integrity, and maintain clear communication across operations.

You will supervise, coach staff, handle paperwork, resolve guest concerns, and coordinate hourly evaluations while delivering professional service in a bright, high-energy environment.

The role requires strong knowledge of game rules, multitasking, and a commitment to the organization's goals.

Qualifications

• Maintains a clear line of communication at all levels of operation when appropriate
• Supervises floor dealers and protects the integrity of games through observation and following appropriate procedures
• Ensures accuracy and completion of all signed paperwork and pit documents
• Maintains frequent and effective contact with guests
• Effectively deals all games supervised
• Maintains a thorough knowledge of all rules regarding games supervised
• Prioritizes tasks and handles multiple projects simultaneously
• Investigates and resolves customer complaints and issues
• Conducts employee coaching sessions
• Assists in training staff
• Answers customer questions about game information
• Performs as a team member and assists fellow associates to ensure a smooth operation
• Greets guests appropriately, treating each person as an individual and in a professional manner
• Understands the goals and vision of the organization and demonstrates commitment to those goals in terms of individual and team performance
• Coordinates and completes hourly evaluations on hourly associates
• Completes other duties as assigned

Responsibilities

• Maintains a clear line of communication at all levels of operation when appropriate
• Supervises floor dealers and protect the integrity of games through observation and following appropriate procedures
• Ensures accuracy and completion of all signed paperwork and pit documents
• Maintains frequent and effective contact with guests
• Effectively deals all games supervised
• Maintains a thorough knowledge of all rules regarding games supervised
• Prioritizes tasks and handles multiple projects simultaneously
• Investigates and resolves customer complaints and issues
• Conducts employee coaching sessions
• Assists in training staff
• Answers customer questions about game information
• Performs as a team member and assists fellow associates to ensure a smooth operation
• Greets guests appropriately, treating each person as an individual and in a professional manner
• Understands the goals and vision of the organization and demonstrates commitment to those goals in terms of individual and team performance
• Coordinates and completes hourly evaluations on hourly associates
• Completes other duties as assigned

Job description

Bally's Interactive in Rock Island, IL is seeking a vigilant supervisor to oversee floor dealers, ensure game integrity, and maintain clear communication across operations.

You will supervise, coach staff, handle paperwork, resolve guest concerns, and coordinate hourly evaluations while delivering professional service in a bright, high-energy environment.

The role requires strong knowledge of game rules, multitasking, and a commitment to the organization's goals.