Casino Floor Lead & Guest Experience Coach

Bally's; Rock Island (IL); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Professional development

Job summary

Bally's Rock Island is seeking a Casino Dealer Supervisor to oversee floor dealers, monitor game integrity, and maintain clear, professional communication across all levels of operations. You will mentor staff, conduct coaching sessions, enforce table game policies, and ensure accurate paperwork and pit documentation while delivering exceptional guest service.

The role requires the ability to work weekends, holidays, and evenings, lift up to 30 pounds occasionally, and manage multiple games with

Qualifications

• Two years dealer experience required
• High School Diploma or GED required
• Exceptional guest service abilities
• Thorough knowledge of table game policies and procedures
• Ability to work weekends, holidays and evenings as business demands
• Basic computer skills (MS Office, Word, Excel, email)
• Understand organizational goals and demonstrate commitment in performance

Responsibilities

• Maintains a clear line of communication at all levels of operation when appropriate
• Supervises floor dealers and protect the integrity of games through observation and following appropriate procedures
• Ensures accuracy and completion of all signed paperwork and pit documents
• Maintains frequent and effective contact with guests
• Effectively deals all games supervised
• Maintains a thorough knowledge of all rules regarding games supervised
• Prioritizes tasks and handles multiple projects simultaneously
• Investigates and resolves customer complaints and issues
• Conducts employee coaching sessions
• Assists in training staff
• Performs as a team member and assists fellow associates to ensure a smooth operation
• Greets guests appropriately, treating each person as an individual and in a professional manner
• Understands the goals and vision of the organization and demonstrates commitment to those goals in terms of individual and team performance
• Coordinates and completes hourly evaluations on hourly associates
• Completes other duties as assigned

Skills

Leadership

Guest service

Communication

Decision making under pressure

Multi-tasking

Coaching

Table game knowledge

Deal multiple games

Professional appearance

Education

High School Diploma or GED

Job description

Bally's Rock Island is seeking a Casino Dealer Supervisor to oversee floor dealers, monitor game integrity, and maintain clear, professional communication across all levels of operations. You will mentor staff, conduct coaching sessions, enforce table game policies, and ensure accurate paperwork and pit documentation while delivering exceptional guest service.

The role requires the ability to work weekends, holidays, and evenings, lift up to 30 pounds occasionally, and manage multiple games with