Senior VFD Support Specialist (Hybrid/Remote)

ABB Inc.; Minnesota; Hybrid; USD 59.000 - 94.000; Vollzeit

Benefits dieser Stelle

Health insurance

401k matching

Parental leave

Paid time off

Zusammenfassung

ABB Inc. seeks a VFD Support Specialist to deliver phone- and email-based technical support on low voltage VFDs, wiring, and integration with control systems. You will work with engineering, field service, sales, and product teams to resolve issues and support warranty actions.

The role requires a degree in electrical fields (or equivalent experience) and strong English communication. This is a hybrid role with US remote options.

Qualifikationen

• Bachelor's degree (Electrical) with 4 years of relevant electrical/technical experience, OR an associate's degree with 6 years, OR a HS diploma with 8 years of relevant experience.
• Knowledge of how Variable Frequency Drives work is REQUIRED.
• Ability to troubleshoot drives using electrical principles and communicate in English.

Aufgaben

• Provide technical support via phone and email for low voltage VFDs and related systems, including commissioning, troubleshooting, and warranty evaluations.
• Assist customers with drive programming, parameter configuration, and integration with control systems
• Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues
• Collaborate with warranty team to initiate warranty replacements and labor authorizations
• Maintain detailed documentation of support cases and solutions using Salesforce Case Management and other tools
• Stay current with VFD technologies, software updates, and industry trends

Kenntnisse

VFD knowledge

Electrical fundamentals

Customer communication

Troubleshooting

Ausbildung

Bachelors in Electrical

Associate in Electrical

High School Diploma

Tools

Salesforce

Jobbeschreibung

ABB Inc. seeks a VFD Support Specialist to deliver phone- and email-based technical support on low voltage VFDs, wiring, and integration with control systems. You will work with engineering, field service, sales, and product teams to resolve issues and support warranty actions.

The role requires a degree in electrical fields (or equivalent experience) and strong English communication. This is a hybrid role with US remote options.