VFD Support Specialist II — Hybrid/Remote

ABB Inc.; Florida; Hybrid; USD 59,000 - 94,000; Full time

Benefits offered by this job

Health benefits

401k plan

Paid holidays

Parental leave

Job summary

ABB is seeking a VFD Support Specialist to provide technical assistance on Low Voltage VFDs, 3-phase power, and system wiring. You will support customers, field techs, and internal teams, handle programming and troubleshooting, and document cases in Salesforce.

You will work in a hybrid model in the US, collaborating with engineering and product teams to resolve complex issues and ensure warranty processes are followed accurately.

Qualifications

• Bachelor's degree with 4+ years in Electrical/Technical work, or an associate's with 6+ years, or a HS diploma with 8+ years.
• Knowledge of how Variable Frequency Drives work.
• Understanding of electrical principles for troubleshooting drives.
• Ability to communicate in English clearly (verbal and written).
• Authorized to work in the US.

Responsibilities

• Provide technical support via phone and email for VFD applications and warranty evaluations.
• Assist with drive programming, parameter configuration, and control system integration.
• Collaborate with engineering, field service, sales, and product teams to resolve issues.
• Work with warranty to initiate replacements and labor authorization.
• Document support cases and solutions using Salesforce and other tools.
• Stay current with VFD technologies and software updates.

Skills

VFD knowledge

Technical support

Customer communication

Education

Bachelor's degree in Electrical/Technical field

Tools

Salesforce

Job description

ABB is seeking a VFD Support Specialist to provide technical assistance on Low Voltage VFDs, 3-phase power, and system wiring. You will support customers, field techs, and internal teams, handle programming and troubleshooting, and document cases in Salesforce.

You will work in a hybrid model in the US, collaborating with engineering and product teams to resolve complex issues and ensure warranty processes are followed accurately.