Senior Veterinary Front Desk Lead & Client Care

Western Veterinary Partners; Portola Valley (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Job summary

Village Square Portola Valley Veterinary Hospital is seeking an experienced Lead Client Service Representative to lead our front desk and ensure smooth daily patient flow. You will collaborate with DVMs and technicians, manage appointments, and provide compassionate client service and essential information about our services.

The role requires strong organizational skills, a friendly demeanor, and the ability to remain calm during busy periods.

Qualifications

• Experience as veterinary receptionist or healthcare front desk required.
• Proficient with multi-line phone systems and client communication.
• Experience with practice management software.
• Strong organizational and time management skills.

Responsibilities

• Lead front desk team and coordinate daily patient flow.
• Manage appointments and calendars.
• Handle transactions and payments.
• Provide exceptional client service and information about services.
• Collaborate with DVMs and technicians.

Skills

Front desk experience

Multi-line phones

Communication skills

Organization/time management

Appointment scheduling

Payment processing

Team collaboration

Client service

Tools

Practice management software

Job description

Village Square Portola Valley Veterinary Hospital is seeking an experienced Lead Client Service Representative to lead our front desk and ensure smooth daily patient flow. You will collaborate with DVMs and technicians, manage appointments, and provide compassionate client service and essential information about our services.

The role requires strong organizational skills, a friendly demeanor, and the ability to remain calm during busy periods.