Head of Client Experience – Veterinary Clinic

Dewittvets; Berkeley (CA); On-site; USD 35,817 - 49,593; Full time

Benefits offered by this job

Career development

Health insurance

Paid time off

Job summary

Campus Vet Clinic in Berkeley, CA is seeking a personable Lead Client Service Representative to lead our client-facing team. You will be the primary contact for clients, coordinating calls and in-person visits, and ensuring a welcoming, professional experience for every pet family.

The ideal candidate has 1+ years in veterinary customer service, experience with POS systems, billing, and veterinary terminology, and a talent for training staff while maintaining an organized, fast-paced reception.

Qualifications

• 1+ years of customer service in veterinary, dental, or medical clinical setting.
• 1+ years using a Point-of-Sale (POS) system.
• Experience processing financial transactions, billing and insurance.
• Knowledge of veterinary medical terminology and procedures.
• Technologically proficient with veterinary or medical record keeping software and digital communication tools.
• Professional and friendly phone etiquette.
• Exceptional communication and interpersonal skills.
• Very detail-oriented.
• Demonstrated ability to multitask in a fast-paced, client-facing environment.
• Ensure a clean, safe and organized work environment.

Responsibilities

• Serve as the primary client contact and lead CSR in a clinical setting.
• Support cross-training and staff development within the CSR team.
• Assist with training in the hospital and oversee front-desk operations.
• Maintain a welcoming and efficient reception area for clients and pets.
• Ensure accuracy in scheduling, billing, and record-keeping.

Skills

Customer service

Phone etiquette

Communication

Multitasking

Detail-oriented

Education

High School Diploma or equivalent

Tools

POS system

Vet/Medical record software

Job description

Campus Vet Clinic in Berkeley, CA is seeking a personable Lead Client Service Representative to lead our client-facing team. You will be the primary contact for clients, coordinating calls and in-person visits, and ensuring a welcoming, professional experience for every pet family.

The ideal candidate has 1+ years in veterinary customer service, experience with POS systems, billing, and veterinary terminology, and a talent for training staff while maintaining an organized, fast-paced reception.