Lead Veterinary Client Experience Specialist

148654 Campus Veterinary Clinic LP; California (MO); On-site; USD 54,000 - 74,000; Full time

Job summary

Campus Vet Clinic in Berkeley, CA is seeking a personable Lead Client Service Representative to lead the front desk, supervise CSRs, and ensure a superior client experience from check-in to check-out. The role blends people management with hands-on client interactions, daily scheduling oversight, billing and records management, and collaboration with medical staff to maintain smooth operations.

The ideal candidate has 2+ years in veterinary client service, some leadership experience, and

Qualifications

• High school diploma or equivalent required; additional training in management or healthcare administration preferred.
• Minimum 2 years in a veterinary or medical CSR role; 1 year of team leadership experience strongly preferred.
• Exceptional communication and interpersonal skills.
• Technologically proficient and comfortable with practice management software and digital communication tools.
• Demonstrated ability to multitask and perform in a fast-paced, client-facing environment.

Responsibilities

• Lead the CSR team and set a professional, service-oriented example.
• Hire, onboard, and train CSR staff and manage front desk workflows.
• Organize front desk schedules to ensure adequate coverage and timely service.
• Provide performance feedback and coaching in partnership with leadership.
• Oversee scheduling, billing, records, and client communications with empathy.

Skills

Leadership

Communication

Interpersonal skills

Tech proficiency

Multitasking

Education

High school diploma

Tools

Practice management software

Digital communication tools

Job description

Campus Vet Clinic in Berkeley, CA is seeking a personable Lead Client Service Representative to lead the front desk, supervise CSRs, and ensure a superior client experience from check-in to check-out. The role blends people management with hands-on client interactions, daily scheduling oversight, billing and records management, and collaboration with medical staff to maintain smooth operations.

The ideal candidate has 2+ years in veterinary client service, some leadership experience, and