Lead Veterinary Receptionist / Client Service Representative

Village Square Portola Valley Vet Hospital; Portola Valley (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability

EAP

401k with match

Paid time off

Job summary

Village Square Portola Valley Veterinary Hospital in Portola Valley, CA seeks an experienced Lead Client Service Representative to be the welcoming face of the hospital, supervising the front desk and coordinating daily patient flow.

You will liaise between clients and the medical team, manage appointments, multi-line phones, and transactions while delivering compassionate, high-quality service. This full-time role offers a supportive, team-driven environment.

Qualifications

• Previous veterinary receptionist or healthcare-related front-desk experience required.
• Experience handling multi-line phone systems and client interactions at the front desk.
• Familiarity with veterinary practice management software and strong communication skills.

Responsibilities

• Serve as the welcoming face of the hospital and supervise the front desk team.
• Coordinate daily patient flow and act as liaison between clients and the medical team.
• Manage appointments, multi-line phones, and in-person interactions; process transactions.

Skills

Phone system

Practice management

Communication

Time management

Appointment scheduling

Payments

Teamwork

Calm under pressure

Tools

Practice management software

Job description

Lead Veterinary Receptionist / Client Service Representative

Portola Valley, CA

Village Square Portola Valley Veterinary Hospital is seeking an experienced Lead Client Service Representative (CSR) to serve as the welcoming face of our hospital. In this lead role, you will collaborate closely with DVMs and technicians, help coordinate the front desk team and daily patient flow, and serve as a liaison between clients and the medical team. You will create exceptional client experiences, build trust through compassionate service, manage appointments, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $23 - $27 per hour, for each hour worked
• This is a full-time position with a 5/8 schedule and availability needed Monday through Friday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance with HSA options and choice of UnitedHealthcare or Kaiser Permanente
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• Previous veterinary receptionist or healthcare-related front-desk experience is required
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software
  • Exceptional verbal and written communication skills
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Village Square Portola Valley Veterinary Hospital?

Village Square Portola Valley Veterinary Hospital is a well-established, multi-doctor general practice providing high-quality medicine to dogs and cats in the Portola Valley community. Our team of5 veterinarians works together in a supportive, collaborative environment where continued learning and professional development are encouraged. We offer comprehensive wellness, diagnostic, dental, surgical, and senior pet care, with a strong commitment to personalized medicine and exceptional client service. Our team takes pride in the lasting relationships we have built with our wonderful, long-standing clientele and in creating a positive workplace where everyone is eager to lend a helping hand.

#LI-RX1

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$23 - $27 USD

Village Square Portola Valley VH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.