Lead Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Portola Valley (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Job summary

Village Square Portola Valley Veterinary Hospital is seeking an experienced Lead Client Service Representative to lead our front desk and ensure smooth daily patient flow. You will collaborate with DVMs and technicians, manage appointments, and provide compassionate client service and essential information about our services.

The role requires strong organizational skills, a friendly demeanor, and the ability to remain calm during busy periods.

Qualifications

• Experience as veterinary receptionist or healthcare front desk required.
• Proficient with multi-line phone systems and client communication.
• Experience with practice management software.
• Strong organizational and time management skills.

Responsibilities

• Lead front desk team and coordinate daily patient flow.
• Manage appointments and calendars.
• Handle transactions and payments.
• Provide exceptional client service and information about services.
• Collaborate with DVMs and technicians.

Skills

Front desk experience

Multi-line phones

Communication skills

Organization/time management

Appointment scheduling

Payment processing

Team collaboration

Client service

Tools

Practice management software

Job description

Lead Veterinary Receptionist / Client Service Representative

Portola Valley, CA

Village Square Portola Valley Veterinary Hospital is seeking an experienced Lead Client Service Representative (CSR) to serve as the welcoming face of our hospital. In this lead role, you will collaborate closely with DVMs and technicians, help coordinate the front desk team and daily patient flow, and serve as a liaison between clients and the medical team. You will create exceptional client experiences, build trust through compassionate service, manage appointments, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $23 - $27 per hour, for each hour worked
• This is a full-time position with a 5/8 schedule and availability needed Monday through Friday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance with HSA options and choice of UnitedHealthcare or Kaiser Permanente
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• Previous veterinary receptionist or healthcare-related front-desk experience is required
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software
  • Exceptional verbal and written communication skills
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Village Square Portola Valley Veterinary Hospital?

Village Square Portola Valley Veterinary Hospital is a well-established, multi-doctor general practice providing high-quality medicine to dogs and cats in the Portola Valley community. Our team of5 veterinarians works together in a supportive, collaborative environment where continued learning and professional development are encouraged. We offer comprehensive wellness, diagnostic, dental, surgical, and senior pet care, with a strong commitment to personalized medicine and exceptional client service. Our team takes pride in the lasting relationships we have built with our wonderful, long-standing clientele and in creating a positive workplace where everyone is eager to lend a helping hand.

Pay Range

$23 - $27 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.