Lead Veterinary Front Desk & Client Experience

Village Square Portola Valley Vet Hospital; Portola Valley (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability

EAP

401k with match

Paid time off

Job summary

Village Square Portola Valley Veterinary Hospital in Portola Valley, CA seeks an experienced Lead Client Service Representative to be the welcoming face of the hospital, supervising the front desk and coordinating daily patient flow.

You will liaise between clients and the medical team, manage appointments, multi-line phones, and transactions while delivering compassionate, high-quality service. This full-time role offers a supportive, team-driven environment.

Qualifications

• Previous veterinary receptionist or healthcare-related front-desk experience required.
• Experience handling multi-line phone systems and client interactions at the front desk.
• Familiarity with veterinary practice management software and strong communication skills.

Responsibilities

• Serve as the welcoming face of the hospital and supervise the front desk team.
• Coordinate daily patient flow and act as liaison between clients and the medical team.
• Manage appointments, multi-line phones, and in-person interactions; process transactions.

Skills

Phone system

Practice management

Communication

Time management

Appointment scheduling

Payments

Teamwork

Calm under pressure

Tools

Practice management software

Job description

Village Square Portola Valley Veterinary Hospital in Portola Valley, CA seeks an experienced Lead Client Service Representative to be the welcoming face of the hospital, supervising the front desk and coordinating daily patient flow.

You will liaise between clients and the medical team, manage appointments, multi-line phones, and transactions while delivering compassionate, high-quality service. This full-time role offers a supportive, team-driven environment.