Senior Vendor Success Lead — Data-Driven Growth

Socket.dev; Seattle (WA); On-site; USD 83,000 - 140,000; Full time

Job summary

Amazon Vendor Services in Seattle is seeking a Senior Customer Success Manager to own vendor relationships on Amazon's retail platform. You will develop data-driven plans that generate ROI, collaborate across teams to clear blockers, and deliver results that improve vendor and customer experiences.

You will mentor teammates and contribute to team development while navigating ambiguity and influencing cross-functional stakeholders.

Qualifications

• Experience with strong project management skills and the ability to thrive in a fast-paced environment.
• Bachelor's degree
• Data analysis experience including manipulating large datasets from complex systems and interpreting results.
• Proficient in Microsoft Excel
• Experience in relationship management
• Demonstrated ability to work effectively in fast-paced environments
• Excellent professional written and verbal communication skills
• Time management

Responsibilities

• Manage strategic vendor relationships and develop long-term, data-driven business plans that drive adoption of growth-generating products and positive customer experience
• Provide actionable recommendations to vendors that drive measurable ROI, clearing blockers and escalating appropriately
• Collaborate effectively across teams to deliver for vendors — influencing internal and external stakeholders, processes, and priorities
• Organize, analyze, and surface vendor/customer feedback in the correct channels to ensure Amazon's decisions consider the Voice of the Customer
• Optimize cross-team processes that improve project efficiency and team delivery
• Lead promotional planning and catalog optimization initiatives
• Begin mentoring peers and contributing to team development

Skills

Project management

Data analysis

Relationship management

Communication

Time management

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

Amazon Vendor Services in Seattle is seeking a Senior Customer Success Manager to own vendor relationships on Amazon's retail platform. You will develop data-driven plans that generate ROI, collaborate across teams to clear blockers, and deliver results that improve vendor and customer experiences.

You will mentor teammates and contribute to team development while navigating ambiguity and influencing cross-functional stakeholders.