Vendor Success Manager — Growth & Partnerships

Amazon; Seattle (WA); On-site; USD 80,000 - 102,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Customer Success Manager for Amazon Vendor Services in Seattle, WA. You will coordinate vendor initiatives, analyze performance data, and support growth through data-driven execution.

You will build strong relationships with vendors, guide them on Amazon tools and programs, manage projects, and drive improvements across teams with guidance toward independent delivery. This role offers growth opportunities within a collaborative environment.

Qualifications

• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
• Demonstrated analytical and problem-solving capabilities.
• Excellent written and verbal communication skills.

Responsibilities

• Coordinate vendor initiatives and execute business plans that support growth and improve customer experience.
• Analyze performance metrics and develop data-driven recommendations that drive adoption and ROI.
• Build collaborative relationships with vendors, serving as a reliable point of contact for day-to-day needs.
• Advise vendors on utilizing Amazon tools, policies, and programs while escalating blockers and risks appropriately.
• Identify opportunities to improve team processes and contribute to operational efficiency.
• Leverage internal AI tooling to drive efficiencies and expedite problem solving.

Skills

Vendor management

Project coordination

Analytical thinking

Communication

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

Amazon is seeking a Customer Success Manager for Amazon Vendor Services in Seattle, WA. You will coordinate vendor initiatives, analyze performance data, and support growth through data-driven execution.

You will build strong relationships with vendors, guide them on Amazon tools and programs, manage projects, and drive improvements across teams with guidance toward independent delivery. This role offers growth opportunities within a collaborative environment.