Senior Vendor Growth & Success Manager

Socket.dev; Arlington (VA); On-site; USD 80,000 - 140,000; Full time

Benefits offered by this job

RSUs

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Vendor Services is seeking a Senior Customer Success Manager to lead data-driven vendor growth and strategic partnerships for Amazon's marketplace. You will manage vendor relationships, deliver joint business plans, and drive operational excellence across teams to optimize vendor performance and customer experience.

You will collaborate with category managers, supply chain, and marketing to identify opportunities, develop insights from data, and mentor junior team members in a dynamic

Qualifications

• Bachelor's degree
• Experience influencing senior level stakeholders
• Experience managing multiple projects and prioritizing
• 4+ years of vendor management or equivalent work experience
• Data analysis experience with large datasets
• Proficiency in Excel and BI tools for data manipulation and interpretation
• Ability to deliver independently in ambiguous environments
• Excellent written and verbal communication skills

Responsibilities

• Manage strategic vendor relationships and develop long-term, data-driven business plans
• Provide actionable recommendations to vendors to drive measurable ROI
• Collaborate across teams to deliver for vendors and align priorities
• Organize and surface vendor/customer feedback for Voice of the Customer
• Optimize cross-team processes to improve efficiency and delivery
• Lead promotional planning and catalog optimization initiatives
• Mentor peers and contribute to team development
• Review performance metrics and present data-driven recommendations in vendor meetings
• Navigate ambiguous situations and develop solutions independently
• Collaborate with cross-functional teams to resolve operational challenges
• Guide vendors on utilizing Amazon tools and systems effectively
• Participate in strategic planning and continuous improvement initiatives

Skills

Stakeholder management

Data analysis

Excel

BI tools

Project management

Written and verbal communication

Education

Bachelor's degree

Tools

Excel

BI tools

Job description

Amazon Vendor Services is seeking a Senior Customer Success Manager to lead data-driven vendor growth and strategic partnerships for Amazon's marketplace. You will manage vendor relationships, deliver joint business plans, and drive operational excellence across teams to optimize vendor performance and customer experience.

You will collaborate with category managers, supply chain, and marketing to identify opportunities, develop insights from data, and mentor junior team members in a dynamic