Senior Vendor Partnerships Leader

Affirm, Inc.; Boise (ID); Remote; USD 146,000 - 225,000; Full time

Benefits offered by this job

Health coverage

Spending stipends

Time off to recharge

ESPP (employee stock purchase plan)

Job summary

Affirm, Inc. is seeking a senior Partner Manager to lead performance and transformation across our global BPO vendor network. The role focuses on vendor excellence, customer satisfaction at scale, and shaping long‑term vendor strategy while guiding large cross‑functional initiatives.

The ideal candidate brings vendor/BPO management expertise, sharp analytics, and the ability to translate data into strategic actions for senior leadership.

Qualifications

• 8+ years in vendor/BPO management or operations.
• Strong analytical skills with ability to define questions and work with analysts.
• Proven ability to drive vendor accountability via scorecards and governance.
• Experience leading large cross-functional programs with measurable impact.
• Excellent communication and influencing skills with executives.

Responsibilities

• Own vendor performance including CX, service levels, compliance, and QA outcomes.
• Lead executive-level vendor governance (QBRs, escalations).
• Define operational strategies for horizontal services across the vendor network.
• Collaborate with Business Analytics to shape metrics and dashboards.
• Use data to diagnose gaps, validate trends, and prioritize interventions.
• Run ad-hoc analyses and scenario modeling for rapid decisions.
• Lead cross-functional initiatives across Ops, Compliance, Product, Risk, Training, QA, and WFM.
• Translate vendor insights into actions to improve CX and compliance.

Skills

Vendor management

Data analysis

Executive communication

Cross-functional leadership

Vendor governance

Stakeholder management

Job description

Affirm, Inc. is seeking a senior Partner Manager to lead performance and transformation across our global BPO vendor network. The role focuses on vendor excellence, customer satisfaction at scale, and shaping long‑term vendor strategy while guiding large cross‑functional initiatives.

The ideal candidate brings vendor/BPO management expertise, sharp analytics, and the ability to translate data into strategic actions for senior leadership.