Senior Vendor Partnerships Lead

Affirm, Inc.; Richmond (VA); A distancia; USD 165.000 - 225.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage for you and dependents

Monthly stipends for tech and wellness

Flexible time off and holidays

Descripción de la vacante

Affirm, Inc. seeks a senior Partner Manager to lead performance and transformation across our global BPO vendor network. You will drive vendor excellence and customer satisfaction at scale, while shaping long-term vendor strategy and guiding large cross-functional initiatives.

This is a senior leadership role within Operations with accountability across multiple functions and strategic oversight. You will own vendor performance, establish governance, and partner with analysts to build the right

Formación

• 8+ years of expertise in vendor/BPO management, operations, or related fields.
• Strong analytical background with ability to define the right questions and build tools with analysts.
• Proven ability to drive vendor accountability through scorecards and governance.
• Track record of leading large, cross-functional programs with measurable impact.
• Exceptional communication and influencing skills with internal and vendor executives.
• Experience managing vendor networks of 2,000+ agents across geographies (preferred).
• Industry background in fintech, technology, or high-growth customer operations (preferred).
• Knowledge of compliance-heavy functions (Fraud, Payments, Compliance) (preferred).
• Skilled at turning complex data into clear narratives for senior leadership (preferred).

Responsabilidades

• Own vendor performance, including customer experience, service levels, compliance, and QA outcomes.
• Lead executive-level vendor governance (e.g. QBRs, escalations).
• Define operational strategies for horizontal services across the vendor network.
• Partner with Business Analyst team to shape metrics and dashboards needed to run the business.
• Use data to diagnose performance gaps, validate trends, and prioritize interventions.
• Run ad-hoc analyses and scenario modeling to support rapid decision-making.
• Support Strategic Partnerships by serving as entry point and liaison for unique partner operational needs.
• Lead initiatives that require coordination across Operations, Compliance, Product, Risk, Training, QA, and WFM.
• Translate vendor insights into cross-functional actions that improve customer experience and compliance outcomes.
• Act as senior escalation point for systemic issues.
• Drive key initiatives such as product/process rollouts, vendor migrations, or regulatory implementations.
• Design and execute structured change programs, ensuring vendor readiness and sustained adoption.
• Champion continuous improvement and innovation across the vendor network.

Conocimientos

Vendor management

Analytics

Cross-functional leadership

Executive governance

Communication

Herramientas

Dashboards

Descripción del empleo

Affirm, Inc. seeks a senior Partner Manager to lead performance and transformation across our global BPO vendor network. You will drive vendor excellence and customer satisfaction at scale, while shaping long-term vendor strategy and guiding large cross-functional initiatives.

This is a senior leadership role within Operations with accountability across multiple functions and strategic oversight. You will own vendor performance, establish governance, and partner with analysts to build the right