Senior Vendor Strategy & Partnerships Manager

Affirm, Inc.; Boston (MA); Remote; USD 146,000 - 206,000; Full time

Benefits offered by this job

100% employer health coverage for you/

Monthly tech stipend

Generous paid time off

Employee stock purchase plan (ESPP)

Job summary

Affirm, Inc. is seeking a Senior Partner Manager to lead performance and transformation across our global BPO vendor network.

This senior role focuses on vendor excellence, customer satisfaction, and shaping long-term vendor strategy while guiding large cross-functional initiatives. The ideal candidate will bring vendor/BPO management expertise and strong analytical capability to validate data, drive decisions, and enact changes at scale.

Qualifications

• 8+ years of vendor/BPO management, operations, or related fields.
• Strong analytical background with ability to define questions and build tools with analysts.
• Proven ability to drive vendor accountability through scorecards and governance.
• Experience leading large cross-functional programs with measurable business impact.
• Exceptional communication and influencing skills with internal and vendor executives.

Responsibilities

• Own vendor performance including customer experience, service levels, compliance, and QA outcomes.
• Lead executive-level vendor governance (e.g. QBRs, escalations).
• Define operational strategies for horizontal services across the vendor network.
• Partner with the Business Analyst team to shape metrics and dashboards needed to run the business.
• Use data to diagnose performance gaps, validate trends, and prioritise interventions.
• Run ad-hoc analyses and scenario modeling to support rapid decision-making.
• Support Strategic Partnerships by serving as entry point and liaison for unique partner needs.
• Lead cross-functional initiatives across Operations, Compliance, Product, Risk, Training, QA, and WFM.
• Translate vendor insights into actions that improve customer experience and compliance outcomes.
• Act as senior escalation point for systemic issues.
• Drive initiatives like product/process rollouts, vendor migrations, or regulatory implementations.
• Design and execute structured change programs, ensuring vendor readiness and adoption.
• Champion continuous improvement and innovation across the vendor network.

Skills

Vendor management

Analytics

Governance

Cross-functional leadership

Executive communication

Vendor networks

Fintech domain

Fraud/Payments compliance

Data storytelling

Job description

Affirm, Inc. is seeking a Senior Partner Manager to lead performance and transformation across our global BPO vendor network.

This senior role focuses on vendor excellence, customer satisfaction, and shaping long-term vendor strategy while guiding large cross-functional initiatives. The ideal candidate will bring vendor/BPO management expertise and strong analytical capability to validate data, drive decisions, and enact changes at scale.